Senior Revenue Operations Specialist - (Customer Success & Account Management)

Senior Revenue Operations Specialist (m/f/d)

Hybrid (minimum of 2‑3 days a week from the office)

As a Revenue Operations Specialist for Customer Success & Account Management you act as the operational backbone and sparring partner for the respective GTM leaders. You own the operating cadence and rhythms for Customer Success Managers and Account Managers, are the architect of core processes within these GTM teams, and lead and coordinate initiatives that ensure teams run smoothly day‑to‑day while continuously improving how we retain, grow and expand customer accounts.

You work closely with Revenue Ops Analysts to turn data and insights into concrete operational actions. As part of the overall Revenue Operations team you collaborate with Enablement and the GTM Tools & Innovation team to drive implementation, adoption and scalability.

Overview

• You run the operational cadence for Customer Success, e.g. renewal forecasts, expansion pipeline reviews and ensure that cadences are outcome‑driven, action‑oriented and consistently executed.
• You design, document and continuously optimise our Customer Success playbooks (e.g. Onboarding, Adoption, Expansion, Renewal) to drive customer retention, efficient growth and predictable revenue impact.
• You partner with our Analytics team to frame the right performance questions and analyses, and to translate insights into clear initiatives, process changes or execution improvements.
• You proactively collaborate with our GTM Tools & Innovation team to ensure our GTM tech stack serves as the best possible foundation for our operations and is leveraging new GTM technologies to support our business goals of profitable efficient growth.
• You act as a trusted sparring partner to Customer Success leaders with insight‑backed operational recommendations to support individuals and leadership to hit their targets.
• You stay close to industry trends in B2B SaaS Customer Success operations, driven by intrinsic passion for the field.

Requirements

• Minimum of 2‑3 years in Revenue or Customer Success Operations in a mature RevOps organization in a B2B SaaS environment; hands‑on experience as customer success manager or account manager is a plus.
• Strong understanding of B2B SaaS Customer Success and Account Management operating cadences, from customer health scoring to renewal forecasting, and from performance management to annual target setting.
• Proven experience in leading GTM initiatives without direct authority that had measurable business impact.
• Fluency in B2B SaaS metrics and funnel models, especially for product‑led growth and sales‑led growth SaaS businesses.
• Excellent stakeholder‑management and communication skills for closely collaborating with individual contributors and up to C‑level executives.
• Strong familiarity with the general GTM tech stack (e.g. Salesforce), specialised Customer Success tools and systems, and a high degree of curiosity for GTM innovation, especially AI‑driven use cases and workflows.
• Experience operating across EMEA and US regions.
• Business fluent in English.

Benefits

• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country).
• Online yoga sessions.
• Massage contribution.
• Headspace App.
• Events – team building, happy hours, parties, occasional company‑covered breakfasts/lunches, in or online.
• Gifts – celebrating milestones.
• Snacks, fruit, coffee and drinks in the office.

We are dedicated to building a diverse, inclusive and authentic workplace. We encourage you to apply even if your experience does not align perfectly with every qualification.