Senior Salesforce Business Analyst

About the role

As a Senior Salesforce Business Analyst on the Frontline Products team, you will play a critical role in how Zillow’s sales organizations operate and grow. You will partner with Sales leadership to align processes across multiple sales teams, safeguard data integrity, and build scalable analysis and reporting capabilities. You will collaborate with Sales Ops and Product & Engineering to translate sales processes into clear user stories, support testing, and maintain documentation and runbooks. You will also compile, analyze, and report on sales performance data to evaluate the impact of new capabilities after launch and size and prioritize future opportunities.

You Will Get To:

• Partner closely with Agent Sales teams to document current‑state processes, identify pain points, and turn them into clear Salesforce requirements.
• Lead discovery activities—such as stakeholder interviews, workflow mapping, and requirements workshops—to inform Salesforce and related system design.
• Translate business needs into actionable user stories with acceptance criteria, and collaborate with Product & Engineering in Agile ceremonies and backlog refinement.
• Plan and execute structured QA/UAT for new Salesforce features and enhancements, ensuring solutions work as intended for Frontline users.
• Maintain clear, up‑to‑date documentation of sales processes, system logic, and runbooks to support scalable operations across multiple sales teams.
• Serve as a liaison between Sales, Sales Ops, and Product & Engineering to triage issues, propose feature improvements, and align operational processes across sales organizations.
• Support large‑scale initiatives—such as CRM migrations, team integrations, and cross‑sell or bundling efforts.
• Analyze sales performance and pipeline data, build and refine dashboards and reports, and track post‑deployment KPIs, impact, and ROI to guide data‑informed decisions.

Location & Compensation

This role is remote. Salary ranges vary by location: in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the base pay range is $90,900.00 – $145,100.00 annually; in Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the range is $86,300.00 – $137,900.00 annually. The position may also be eligible for equity awards.

Who you are

• 3+ years of experience in a Sales Operations Analyst, Salesforce Business Analyst, or similar role supporting sales organizations.
• Salesforce experience is required; Salesforce administrator experience and exposure to system integrations, workflows, and automations are preferred.
• Advanced Excel or Google Sheets skills, with strong quantitative and qualitative analytical abilities.
• Solid understanding of sales processes and concepts, ideally with experience supporting multiple sales teams or lines of business; prior direct sales experience is a plus.
• Skilled at synthesizing multiple viewpoints, advocating for each side, and embracing a “disagree and commit” mentality when decisions are made.
• Detail‑oriented and organized, with the ability to manage competing priorities and meet deadlines in a fast‑paced, evolving environment.
• Working knowledge of SQL or similar querying/programming languages is preferred.

Equal Employment Opportunity

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County Applicants

Job duties for this position include: working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence, communicating effectively, and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.