Senior Service Administrator Global Grade 07

Key Outputs

Accurately capture relevant data from external and internal customers

Follow up with external and internal customers on incomplete data

Resolve internal and external customer queries

Accurately control relative end-to-end processes

Maintain relevant administrative environment

Caterpillar Software support/troubleshooting/maintenance with external and internal customers

Support call resolution

Qualification, Experience and Competencies

Grade 12

Effective analysis of data

Problem Solving

Attention to detail

Customer Service Orientation

Effective verbal and written communication skills

Effective interpersonal relationships

Administrative experience – minimum three years

Computer literacy is a must