Senior Service Owner M365Copilot

Stellenbeschreibung:

Overview

At Vattenfall we are committed to powering climate‑smart living. As part of our digital transformation journey we are embedding AI‑driven solutions like Microsoft Copilot into our daily workflows to enhance productivity, collaboration and innovation across the enterprise.

Role

As the Senior Service Owner for Microsoft Co‑Pilot embedded in M365 , you will be end‑to‑end responsible for the delivery, development and continuous improvement of the Microsoft Copilot services for all Vattenfall employees. You collaborate closely with your peers, including connected services business representatives, technical experts and external partners.

Your area of responsibility

Own and optimise end‑to‑end service delivery of Microsoft Copilot across M365 applications (Outlook, Teams, SharePoint, Word, Excel, Loop, Copilot Agents)
Drive adoption and usability improvements by collaborating with internal stakeholders and Microsoft product teams
Manage financial aspects of the service: budgeting, costing, charge‑out and cost optimisation
Act as escalation point for service‑related issues; coordinate resolution with relevant teams, stakeholders and external partners
Lead Copilot governance meetings and maintain a structured backlog of Copilot‑related issues and use cases
Ensure compliance with local data protection regulations, IT security architecture and licence management policies
Advise on processes to maintain growing number of centrally deployed Copilot Agents
Facilitate user feedback loops, orchestrate the Vattenfall‑wide Copilot Champion community and initiate continuous improvement initiatives
Oversee rollout activities, upgrades and adoption or training initiatives for Microsoft Copilot
Communicate and promote Microsoft Copilot service offering to the wider Vattenfall community

Location

The Service Owner can be based in Berlin, Hamburg, Stockholm or Amsterdam . Some business travel to other Vattenfall locations is required. We enable flexible workplace options, including selective work‑from‑home.

Qualifications

Are we a match

You have an academic degree in computer science, business informatics or a similar technical or scientific field and possess strong communication skills, including excellent English. You are highly self‑organised, work independently, are curious and open to change.

You can solve short‑term operational challenges while keeping the strategic picture in mind.

We believe the following skills will help you succeed

10 years of experience within enterprise IT environments
5 years of experience as Service Owner, Product Manager or Project Manager with a strong focus on building bridges between technical innovation and real business value
Strong understanding of Microsoft 365 architecture and AI capabilities, especially Copilot and Copilot Studio
Excellent stakeholder management and communication skills (deliver engaging presentations to all levels of a large international organization with commitment, enthusiasm and passion)
Familiarity with IT governance as well as licence control and optimisation frameworks
Track record in orchestrating between functions such as architecture, security and delivery organisations in relation to service design, transition and delivery
Impress others with your authenticity, reliability and openness; embody our Vattenfall core values: Connect, People, Accelerate Learning and Drive Innovation
Fluent in written and spoken English (C1 or higher)

Nice to have

Basic knowledge of European General Data Protection Regulation and Data Privacy rule sets
Exposure to agentic AI concepts and Copilot extensibility models
Knowledge of performance benchmarking and competitive analysis of AI tools
Ability to translate business needs into technical requirements and vice versa

Additional Information

Our offer

A challenging and independent role in an informal, dynamic work environment. You will shape the future of a company where change is the only constant. Remuneration is competitive, with attractive employment conditions and opportunities for personal and professional growth. You can create your own career path within the company.

Why join us

You put yourself at the forefront of our AI transformation in a purpose‑driven international organization
You will intensively collaborate with cross‑functional teams and global partners including Microsoft
You shape the future of digital workplace productivity and employee experience

More Information

We welcome applications in English no later than 9th December. Please submit applications only via our website. For more information about the position contact hiring manager Mario Hempel . For the recruitment process contact our recruiter Marius Gläßge .

At Vattenfall we are committed to diversity and equal opportunity in all aspects of employment.