(Senior) Strategic Customer Success Manager (m/f/d)

Stellenbeschreibung:

About Us

Workpath was founded with the mission to enable organizations to define and achieve their most important goals. With its AI Companion, simple workflows and automated reports, the Workpath platform makes strategy work simple and accessible from top-level management to individual team members. The platform seamlessly integrates with all relevant corporate processes and tools and leverages Artificial Intelligence to better orchestrate teams and resources around shared goals. Beyond its technology, Workpath also offers training and consulting services for operating model transformation and best-in-class change management. Leading Fortune 500 companies worldwide trust Workpath.

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Your Mission

As a Senior Strategic Customer Success Manager (m/f/d) at Workpath, you will be responsible for a designated set of customers, ensuring they maximize the value they receive from us. You will guide them through transforming their strategy execution process and implementing the Workpath platform. This means your role ranges from being a change consultant and strategy execution advisor to an account manager, enabling the transition of our customers to outcome-focused organizations.

Your most important goals

Lead customer onboardings as transformation projects, driving implementation, adoption, scaling, and measurable results with our SaaS platform
Drive platform adoption by identifying customer needs and challenges through data and interactions
Ensure renewals and lay the ground for expansion with our customers through strategic account planning and development.
Facilitate Business Reviews, conduct workshops and strategy execution trainings
Act as the bridge between customers and our product team, influencing future platform development and co-creating solutions

What We Are Looking For

Energy and motivation matter most to us, we do not believe there is a one-size-fits-all profile for this role. However, drawing from our team’s experience, we have an idea what works well:

You have at least 3 years of experience with knowledge around ideally:
- management consulting, strategy execution
- SaaS business models
- strategic account and adoption management (ideally some commercial responsibility)
You have gained experience in areas such as strategy, strategy execution, organizational development, transformation
You understand how a SaaS business operates and terms like retention, account health and account management are known to you
You are excited to work in a fast-paced, evolving environment where no two days are the same
You have the ability to build credibility and communicate confidently with senior executives
You have a strong ownership mindset, take initiative and work independently
You are fluent in German and English, both written and spoken

What We Offer

Competitive compensation: Attractive salary and stock option package, a personal development budget and other benefits. Non-cash benefits through a cooperation with our partner Hrmony.
Flexibility: Benefit from flexible working hours, mobile working and 40 days of workation per year.
Steep learning curve: High-impact role with a lot of responsibility, direct exposure to executive decision-making. Opportunity to shape and lead critical strategic and operational initiatives, learning new things everyday.
Professional growth: We offer a feedback & development cycle with 360-degree feedback twice a year.
Passionate and ambitious team: Work directly with our leadership team to learn from senior leaders and enjoy the thrill of building together.
Health and wellbeing: We prioritise mental well-being of our employees. We partner with OpenUp to offer professional mental health support.

Join Us

If you’re passionate about driving impact in a fast-moving startup and helping organizations execute their strategy, we’d love to hear from you. Gabriela and Patricia are excited to receive your application.