Senior Technical Support Engineer - Berlin

Responsibilities

• Debug API integrations, OAuth flows, data-sync issues across 200+ platforms


• Support customer engineers via Slack, email, video (clear, technical communication)


• Collaborate with Product & Engineering on bugs and feature priorities


• Create docs and automation to scale support operations


• Own customer relationships from first call through go-live

What We\'re Looking For

Required:

• Experience in full-stack engineering or B2B technical support


• Strong API debugging skills (OAuth, REST, webhooks)


• Experience supporting technical customers in fast-growing startups


• Comfortable with TypeScript/Node.js

Bonus

Unified APIs/integration platforms, AI/LLM tools, Y Combinator experience

How They Work

• End-to-end ownership - you own customer problems, no handoffs


• Written-first - decisions via docs, not endless meetings


• High performance - small team of ex-founders and operators


• On-site - Berlin office 4+ days/week (best work happens together)

Offer

3x growth year