Senior User Experience Researcher(Bangkok - Based, Relocation provided)

Overview

Senior User Experience Researcher (Bangkok – Based, Relocation provided) Join to apply for the Senior User Experience Researcher (Bangkok – Based, Relocation provided) role at

Agoda . This position is open to worldwide candidates and relocation assistance is provided to Bangkok. About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skilled, driven and diverse team united by a passion to make an impact. We aim to make travel easy and rewarding for everyone. This is a dynamic, startup-like environment with opportunities to shape the future of Agoda products used by millions of customers. Role expectations & Responsibilities

Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve outputs needed by Product teams to inform strategic decisions. The research findings impact Agoda's business by informing product design, user experience, product direction, market strategy, or related areas. Responsibilities

Demonstrate critical thinking beyond explicit business requests Function independently in all operational research tasks Lead core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication Qualifications

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field 10+ years of relevant experience in consumer-facing business domains Comfortable with planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (e.g., interviews, diary studies, direct observation, think-aloud usability testing) Experience with Quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts) Experience in evaluating, negotiating, and working with external research vendors Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data Strong storytelling and communication skills (English) to business people, designers, engineers and other stakeholders Enjoy collaborative work in a dynamic, data-driven and creative environment Willingness to work in Bangkok with relocation support Collaboration & Communication

Drives cross-discipline collaboration via research insights Collaborates efficiently with other researchers and disciplines with clear ownership Communicates effectively, tailoring style to different audiences and incorporating feedback Research Community Contributions

Contributes to the research community by sharing methodologies, mentoring others, and screening candidates Legal & Workplace

Equal Opportunity Employer. Agoda is committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. We may keep your application on file for future vacancies, and you can request removal at any time per our privacy policy. Disclaimer: We do not accept unsolicited third-party or agency submissions. Agoda reserves the right to hire directly without payment of a recruitment fee for unsolicited CVs.

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