Service Designer, Platform (m/f/d)

Everyone's story matters. Come shape your story with us at Riverty.

To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 11 countries. United by one mission: Combining empathy, advanced technology and data‑driven insights to keep people and businesses in flow. With payments made for them. So that they don't have to worry about it.

And there's more: We are part of the family‑owned Bertelsmann group. Established. Corporate. In a fast‑paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

We’re looking for a Service Designer, Platform (m/f/d).

Join our team at our location in Amsterdam, Berlin, or Heerenveen – flexible working conditions available.

As a Service Designer at Riverty, your work will be about creating sustainable financial services by bringing human centricity to life in our organization, to better help us understand the world we design and build for. You will explore, analyze, communicate, and advocate on the topics surrounding bringing relevance in our services for the people they are aimed for.

You’ll join our international Design team of UX Designers, UI designers, service designers, and content designers, and work alongside peers across Europe. We operate in a regionally distributed hybrid setup with an expectation of twice‑weekly office presence, along with occasional travel for team meetups or cross‑functional workshops.

What you will do:

As a service designer, you’ll work in the backend of the organization, close to platforms, internal tools, and operational processes that enable Riverty to function at scale. Your focus won’t be on polished interfaces, but on how work actually gets done, where it breaks down, and how we can redesign systems to be clearer, more effective, and easier to operate.

You’ll use service design as a mental model and a structuring discipline. Mapping end‑to‑end processes, clarifying dependencies, identifying root causes, and helping teams make better decisions. Think business analysis with a strong service design backbone.

You’ll work closely with Product, Tech, Operations, Risk, and other internal stakeholders, translating complexity into shared understanding and actionable improvements.

Your time will mainly be spent on:

• Orchestrating complex internal services, platforms, and operational flows across teams and systems.
• Mapping end‑to‑end service journeys, decision flows, and process maps, for the end user and internal users.
• Identifying gaps, inefficiencies, and root causes in how services operate, scale, or fail.
• Supporting decision‑making by turning ambiguity into structured insights, clear problem statements, and concrete improvement opportunities.
• Facilitating workshops and working sessions that help teams align problems, trade‑offs, and priorities.
• Collaborating closely with Product Managers, Engineers, and Business stakeholders to shape platform capabilities and process changes.

You'll likely thrive in this role if you:

• Have experience working as a service designer, business analyst, product analyst, or similar role in complex organizations.
• Are comfortable analyzing highly complex systems, processes, and dependencies.
• Can translate messy, cross‑team realities into clear service models, flows, and insights.
• Can create trusting relationships working with engineers, product managers, and operational stakeholders, and challenge them when needed.
• Asks thoughtful, challenging questions and seeks to understand underlying reasoning.
• Communicate clearly and pragmatically, both visually and verbally.

We’d be especially interested if you have experience with:

• Fintech, financial services, or other regulated environments.
• Platform products or internal tools rather than consumer‑facing apps.
• Operational processes such as payments, risk, compliance, collections, or accounting.
• Business analysis, process modelling, or systems thinking alongside design.
• Navigating organizations where ownership is distributed.

If you don’t check all these boxes but still feel you’re a good fit for the role, we encourage you to apply.

Please apply by Wednesday, 25 March at the latest. First interviews will be conducted on a rolling basis during the application period.

Equal Opportunity Employer Statement

We want to be a fair and inclusive employer. We value the diverse perspectives that a diverse workforce brings to the table. Therefore, we are actively looking for people who enrich our company through their identity, background and personal experiences, with or without a disability.

Benefits:

• At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
• Prioritize your health with supported sports and leisure activities.
• Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
• Benefit from our discounts on Bertelsmann products and financial incentives.
• With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part‑time models.