Service Desk Specialist (m/f/d)

As from now | Full-time (40h) | Hybrid working model | in Garching (near Munich) Do you stay on top of things even in challenging situations? We are looking for a solution-orientated communicative team player to support our project team by taking on the role of an expert and ensuring the right technical and business support for our client. Candidate profile Education & Experience: Completed university degree in Computer Science or a comparable field of study; At least 2 years of professional experience in the following areas: IT Service Desk with a focus on user support; Linux administration using various distributions, such as Debian GNU/Linux; Management of Apple devices (Device Management); Windows helpdesk and hardware maintenance.Know - how: Experience with Jira Service Desk; Basic knowledge of networking and network troubleshooting.The following certifications are a plus: CompTIA A+; ITIL v4, JAMF Certified Associate or JAMF Certified Technician; Microsoft MD-102 Endpoint Administrator.Working style: Hands-on mentality; Analytical and solution-oriented thinking; as well as strong teamwork and communication skills.Languages: Business fluent English (min.B2) and German skills are a plus. Your responsibilities Serve as the primary contact for service requests and incidents related to user and operating systems (Front Desk).Create, maintain, categorize, and distribute tickets; communicate with users via the ticketing system, phone, and in-person.Provide consultation, support, and troubleshooting for technical issues and user inquiries.Coordinate with external hardware and software vendors, and monitor maintenance activities.Install and configure operating systems and software (Microsoft, macOS, GNU/Linux).Prepare and provide technical support for meetings, conferences, and special ESO events, including video, audio, and presentation transmission.Administer user accounts and access rights.Create and maintain technical documentation.Develop and maintain scripts and automated processes.Manage physical and virtual IT infrastructure.Monitor infrastructure quality, system status, and performance.Ensure compliance with change management and maintenance procedures in all operations.Apply established processes for changes and maintenance tasks.Support the procurement and lifecycle management of IT assets and hardware inventory. For you Achieve more! – Take on a key role in an international client environment and grow independently in a collaborative IT organisation within a dynamic growth company.Pure variety! – Exciting working environment in a creative and highly motivated team with chal-lenging tasks.Teamwork! – Cooperation with experienced specialists.Workplace with charme! – Modern workplace with high-performance IT hardware - no open-plan office.Work-life balance! – Flexible working hours, hybrid working model and 30 vacation days in Germany as well as special leave.What else? – Attractive employee discounts in various stores on site or online.The best for last: – Friendly and open-minded colleagues and a pleasant working atmosphere. Have we sparked your interest? Then we look forward to receiving your application, stating your earliest possible starting date and your salary expectations.