Service Engineer Controls - German & English - (m/f/d)

Role Summary

Join our global Controls & Automation team as a Service Engineer Controls, delivering technical excellence and innovative solutions worldwide. You will provide professional support for Glass Forming equipment on the electrical and controls related tasks, including installation, commissioning, maintenance, troubleshooting, and customer training. This role requires a customer-focused mindset, strong digital and technical skills, high degree to work independently and a commitment to continuous improvement in line with Bucher Emhart Glass’ global standards.

Key Responsibilities

• Demonstrate flexibility and willingness to travel internationally (approx. 70%).
• Ensure consistently high customer satisfaction and uphold the strong reputation of BEG.
• Supervise and perform electrical installation, commissioning, functional testing, calibration, and repairs on customer sites following BEG service standards.
• Configure and validate network systems (TCP/IP, routers, switches, remote access) for forming equipment.
• Conduct acceptance tests at Bucher Emhart Glass facilities and ensure full equipment functionality before shipment.
• Develop and follow Health & Safety method statements and risk assessments and ensure BEG and customer H&S requirements are met.
• Conduct customer training on equipment operation, maintenance, and safety, and support training content updates at Bucher Emhart Glass training centers.
• Prepare complete service documentation, including trip-, time-, and expense reports.
• Provide feedback on product quality, engineering design, and customer requirements; contribute to installed equipment databases and service product improvements.
• Collaborate with Product Management, Engineering, R&D, and the Academy to provide technical feedback and contribute to training content.

Job Requirements

Qualifications & Experience

• Technical degree or equivalent qualification in Electronics, Mechanical Engineering e.g., bachelor’s degree in a relevant field.
• Minimum of 2 years’ experience as a Field Service Engineer in international environment, ideally within glass industrial controls or automation equipment environments is a strong asset.
• Proven hands‑on experience in customer service within the machinery industry.
• Strong understanding of computer‑and network systems and principles.

Skills & Competencies

• Strong analytical and problem‑solving capabilities across multi‑disciplinary systems.
• Customer‑focused mindset with excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively within global teams.
• Fluent in German and English (written and spoken); at least one additional major European language preferred.
• Competence in Microsoft Office and service reporting systems (e.g., IFS).
• Strong organizational skills and accuracy in documentation and reporting.

Additional Requirements

• Ability to undertake extensive international and domestic travel, including occasional short‑notice assignments.
• Valid driver’s license and physical ability to handle and lift technical equipment.
• Work environments include customer sites, manufacturing facilities, and office settings.