Service Manager - Aircraft Availability Center Business Aviation

Service Manager – Aircraft Availability Center Business Aviation – Dahlewitz / Shifts 24/7

An exciting opportunity has arisen for a Service Manager – Aircraft Availability Center Business Aviation to join Rolls‑Royce in Dahlewitz close to Berlin.

What you will be doing

• Act as the main focal point for resolution of urgent operational issues ensuring timely recovery or avoidance of Aircraft Service Disruption (AOG etc.) and lead and supervise team members within service customer support.
• Own the urgent operational issues by tasking of various functions to integrate and deliver a solution/s (Real Time) to minimize operational impact to the flying fleet.
• Own and deliver the service restoration for all operational issues, along with integration, tasking, enactment (as appropriate) and deliver the technical, logistical and manpower solutions, to ensure engine serviceability, to meet operational needs and contractual Obligations.
• Monitor, measure, report and communicate on performance to restore service, along with supporting the identification of new problems which may impact the Fleet Operational Plan.
• Support the development of processes, tools and data within the OSD, to ensure efficient and effective resolution of Reactive Operational Issues.
• Ensure flawless and effective communication with external and external customers as well as provide the consistent after‑hours point of contact (24/7/365).
• Ensure timely reporting of significant events to internal and external stakeholders including status updates until in‑service restoration is completed.

Who We’re Looking For

At Rolls‑Royce we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles.

To be successful in this role you will need to:

• Degree in business administration or engineering or equivalent.
• Possess a combination of Technical / Logistical / Line Maintenance knowledge and experience.
• Customer focused, self‑motivation.
• Proven Customer Services / Operational experience.
• Demonstrated leadership, problem solving / decision making and program management experience in a high‑pressure environment.
• Good overall product and service knowledge with ability to manage across diverse teams/solutions.
• Ability to communicate at all levels of the organization, along with commercial appreciation.
• Fluent in written and spoken English, German desirable.
• Advantageous Skills – Previous experience in a 24/7 Operations environment.