Service Manager (m/f/d) - Gilching

Description

Start Date: As soon as possible

Location: Gilching, Germany

Working Hours: Full-time (40 hours/week)

Citizenship Requirement: EU Citizenship

Application Deadline:

About SSC Space

Welcome to SSC – Swedish Space Corporation, the perfect workplace for those passionate about technology in general and space in particular.

With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more.

SSC also has one of the world’s largest global networks of ground stations for satellite communications. We own and operate the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites in the near future.

Are you fueled by a passion for people and the ambition to create an awesome workplace? Are you ready to embark on an exciting journey with us to help earth benefit from space?

If you answer yes to these questions, we invite you to seize the opportunity to make a significant impact as Service Manager (f/m/d) in our Mission Operations team and support our services in DLR in Oberpfaffenhofen. We are looking for a dedicated person who shares our core values of Customer passion, Care, Collaboration, Curiosity, and Courage.

Security Requirements

In line with security requirements for the concerned missions of this position, the candidate must hold a European citizenship, and it shall be eligible to be granted with personal security clearance having a nationality belonging to one the EU member states. Evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.

Requirements

• Master’s degree in Engineering or another related field
• Space enthusiast with a large amount of experience of our core business
• Ability to manage teams and keep close employee relationships
• Strong customer focus and orientation
• Existing network in the space operations sector
• Adept at understanding technical and complex problems
• System Engineering and/or software maintenance/development experience will be a plus
• Very strong communication skills and open-mindedness
• Active listening skills and empathy
• Ability to work independently, reliably and in a structured way
• Ability to learn and gather information
• Fluency in English, both written and spoken
• German language skills are a plus

Responsibilities

• Service Delivery:
  • Manage the delivery of services in line with client contracts.
  • Plan resources and manage teams to meet the service milestones and service levels.
  • Manage risks
  • Regularly communicate with clients, acting as the primary point of contact for service-related inquiries and issues.
  • Collaborate with other internal teams and participate in all applicable internal processes to ensure compliance with company policies and processes, including legal, financial and regulatory requirements.
• People Management:
  • Recruitment and onboarding of new team members.
  • Team management through organization of training period for new team members, coaching, regular team meetings, performance evaluation, conduction of goal and development talks, conflict resolution.
  • Ensure team satisfaction, motivation and engagement of employees.
  • Ensure employees compliance to company rules and processes, review absence requests and working times.
  • Represent company culture and act as a role model for employees.
  • Collaborate closely with management, HR and Finance teams.
• Client Relationship Management:
  • Build and maintain strong relationships with clients, understand their needs and ensure satisfaction.
  • Anticipate client requirements and proactively offer solutions and improvements.
  • Gather client feedback for continuous improvement in service offerings.
• Proposal Management:
  • Lead or participate in the bid management process for contract renewals or new opportunities, from identification to final submission.
  • Ensure that proposals are compliant with clients’ requirements, competitively priced and clearly demonstrate the value of our services.
  • Support negotiations with clients.
• Business development support:
  • Conduct research and analysis of market trends, client needs, and competitor offerings.
  • Identify new opportunities and improve our value propositions.
  • Support the acquisition of new customers or new business.
  • Represent SSC Space at events and conferences.

Benefits

What we offer:

• Thriving Environment: A growing and international environment with diverse backgrounds to learn from, with a lot of social events.
• Work-Life Balance: Take advantage of our relocation support and 30 days of paid vacation.
• Develop yourself: Enjoy permanent employment with diverse opportunities for growth, with our training program and a German language course.
• Well being: Prioritize your well-being with access to our gym program, bike lease program, and company doctor services.
• Supportive Workplace: Experience our open-door policy and ISO 9001-certified workplace, where your voice is valued and your contributions recognized
• Rewards and Incentives: Receive a competitive salary, bonus scheme, deferred compensation scheme and sponsored public transportation tickets.

Our Values

SSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space.

With local presence on all continents and about 750 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions.

We help Earth benefit from space. Learn more at sscspace.com

Please submit your application and all supporting documents in English.