Service Network Coordinator (mfd)

• Develop, expand, and maintain the Authorized Service Partner network in Germany.
• Identify, evaluate, and support the onboarding of new service centres, ensuring compliance with Midea standards and processes.
• Coordinate and follow up on service orders and cases across the service network.
• Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
• Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
• Track service performance, operational KPIs, and network efficiency.
• Prepare and deliver regular follow‑up and performance reports using Excel and CRM data.
• Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
• Support continuous improvement initiatives related to service processes and network performance.
• Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow‑ups.
• Advanced Excel skills, including reporting, data analysis, and KPI tracking.
• Proven experience working with CRM platforms and service management systems.
• Confident user of MS Office tools and digital platforms.
• Strong organisational and coordination skills.
• Ability to manage multiple stakeholders and cross‑functional interfaces.
• Analytical mindset with strong reporting and data interpretation skills.
• High attention to detail, especially in invoicing and operational follow‑up.
• Proactive, structured, and solution‑oriented working style.
• Willingness and flexibility to travel within Germany.
• German: Advanced level (written and spoken) – mandatory.
• English: Advanced level (written and spoken)
• An international work environment and agile teamwork
• A goal‑oriented and collaborative organisational culture
• Various opportunities for further training and career development
• Employee benefit programmes

If you would like to be part of the Midea success story, please apply via our online portal with your application documents (cover letter, CV, references, salary expectations and earliest possible starting date).