Service Operations Lead (m/w/d) - Germany

What To Expect

At Tesla, our Service Operations Leads are responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy.

What You'll Do

• Project Management: Successfully lead and coordinate projects affecting multiple locations or the entire region, including new service offerings, new revenue streams, tools and processes.
• Continuous Improvement: Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations.
• Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identifying roadblocks or deviations.
• Reporting & Analytics: Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making.
• Coordination: Act as the point of coordination between local markets and EMEA business support, requesting system improvements from the field and overseeing implementation of new tools and processes across the market. Serve as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout.
• Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and maintained across the area you oversee.
• Solution orientation: Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization.

What You'll Bring

• Willingness to learn: Curiosity to build in depth knowledge of all Tesla products as well as Tesla service operations, processes, policies and vehicle repairs. Possess or be highly interested in understanding of automotive techniques related to repair and servicing of vehicles, knowledge of electric vehicles is a plus but not mandatory.
• Root Cause Analysis: Exceptional ability to demonstrate root cause analysis of problems and a solution orientated approach to these. Analytical with the ability to manipulate massive data into a manageable and meaningful format.
• Continuous Improvement: An agile, analytical and creative mindset to problem solving attitude and driving continuous improvements.
• Multitasking: Thrive in a fast-paced, ever-changing environment with multiple workstreams, while maintaining attention to detail. Exceptional organization, prioritization and time management skills are essential for success.
• IT Skills: Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
• Communication & Collaboration: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers to excel in a team‑based environment and achieve common goals. You enjoy working closely with various people and can build and maintain good working relationships with all internal stakeholders. Ability to travel across the country when required by business needs. Able to communicate, read, and write effectively in the English language, German language skills are considered an advantage.
• Eligibility & Driving licence: You have the right to live and work in Germany and we expect you to have a valid Class B driver's licence.