Service Plan Delivery Lead

Join the Lifecycle Data Operations Centre of Excellence (CoE) as the Service Plan Delivery Lead and take a pivotal role in orchestrating the end‑to‑end planning, scheduling, and delivery of scalable Service Plan content across Wärtsilä. This strategic position is central to the newly established Service Plan Factory model, enabling industrialised, high‑quality lifecycle services and supporting the company's digital transformation and customer‑centric ambitions.

The preferred location for this permanent position is Vaasa or Helsinki, Finland. Turku, Finland and other main Wärtsilä office locations in Europe can also be considered. Due to data processing guidelines, locations outside Europe can’t be accepted for the role. In line with our hybrid work model, you will be able to work partially remotely.

Responsibilities

• Lead the Service Plans Operations from initial scope definition via production flow through to deployment (Service Plan Factory).
• Ensure seamless collaboration between experts, partners, and cross‑functional teams.
• Manage the planning and throughput of the Service Plan Factory.
• Maintain visibility on production status and bottlenecks.
• Proactively manage and remove any obstacles or bottlenecks in the flow.
• Ensure that all activities align with commercial, operational, and strategic objectives.

Qualifications

• Strong experience in leading end‑to‑end production or delivery processes, ideally in a technical or service‑related environment.
• Ability to manage planning, scheduling, and throughput of complex operational workflows, in a structured, industrialised operating model.
• Proven capability to coordinate cross‑functional teams, experts, and external partners.
• Skilled in maintaining visibility of production status, identifying bottlenecks, and driving resolution.
• Competence in aligning operational activities with commercial, strategic, and operational objectives.
• Familiarity with parts and service operations, as‑maintained digital twin and data‑driven service delivery environments is beneficial.
• Ability to influence stakeholders, leadership, and their teams, and partners to participate in the Service Plan Factory.

Benefits

At Lifecycle Data Operations CoE, we value innovation, collaboration, and continuous improvement. You will have the opportunity to work alongside a dedicated team and contribute to the advancement of our organisation's data management processes.

Equal Employment Opportunity Statement

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.