ServiceNow Architect - ANU contract - UT2002

ServiceNow Architect - ANU contract - UT2002

Design and implement intelligent workflows using Agentic AI within ServiceNow to enhance automation, decision‑making, and user experience. Collaborate with stakeholders to architect scalable AI solutions, integrating LLMs, agents, and orchestration frameworks aligned with enterprise goals.

Responsibilities

• Design and implement ServiceNow architecture for Customer Service Management.
• Develop and optimize intelligent workflows using Agentic AI.
• Integrate large language models (LLMs) and orchestration frameworks into ServiceNow.
• Collaborate with stakeholders to align AI solutions with enterprise goals.

Qualifications

• 10+ years of experience in ServiceNow architecture.
• Strong background in Customer Service Management (CSM) module.
• Experience with AI and automation within ServiceNow.
• Ability to integrate LLMs, agents, and orchestration frameworks.

Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting