ServiceNow Architect - ITSM, ITAM, ITOM & CSDM - Germany (M/F/D)

Job Description

Role – ServiceNow Architect
Technology – ServiceNow, ITSM, ITAM, ITOM & CSDM
Location – Germany, Dusseldorf, Frankfurt and other cities
Business Unit – CISNGE

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

In the role of a Lead Architect, you are a ServiceNow expert contributing to different phases of the Service Management tool solution lifecycle. You will be intensely involved in solution design, architecture advice, project execution w.r.t ServiceNow as Service Management Platform. You will also play an important role in delivering strategic medium to long term projects, delivering above designed solution transforming customer’s Service Management tool landscape. You will also mentor and manage teams delivering projects around ServiceNow implementation / transformation, review deliverables and ensure noiseless delivery in the projects. As Lead Architect, expectations will be to be a Client Advisor applying your domain knowledge and subject matter expertise. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect‑free solutions to meet our clients’ business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Experience

• Individual Postgraduate with minimum 7 years of experience OR Engineering graduate with minimum 9 Years of work ex OR non-Engineering graduate with minimum of 10 years’ work experience.
• Proven experience in designing, presenting ServiceNow Solutions to large customers
• Minimum 8 years of experience designing, implementing global ITSM platform solution with ServiceNow as preferred tool

Required

• Solution Building and Team Management
• Responsible for problem definition, able to Analyze the customer/client issues and provide relevant solution
• Work with relevant stakeholders to define and document the problem and develop the high‑level solution to solve large/complex prospects, support/owns the problem definition and documentation
• Should have flair for understanding the client/customer As‑is Requirement Gathering and provide bundled solution that addresses Process Detailing/Architecture/Design/ needs
• Ability to analyze the customer/client issues and provide relevant solution, anticipate customer needs, and provide inputs for solutioning. Able to build client confidence

Domain Knowledge

• Demonstrate thorough understanding of industry standard, regulation in one area such as, Telecom, Pharma, Retail, FS etc. to suggest relevant enhancements for simple gaps and compliance.
• Demonstrates a deep understanding of ITIL best practices as core skill
• Understands the IT Services landscape at various levels. Understands how to manage delivery / sales in an IT business environment.
• Certified on industry best practices such as:
• ITIL V3 foundation Certification
• Certified ServiceNow Administrator
• ServiceNow Certified Implementation Specialist – ITSM + 1

Knowledge Management and Thought Leadership

Create Knowledge, share and drive the adoption of knowledge for his /her focus areas, share knowledge with/amongst key team members, conduct workshops and session periodically/ requirement basis. Showcase innovation by contribute to the organizational skill and building innovative reusable solutions.

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Why Infosys

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Work Location Frankfurt

Country Germany

State / Region / Province Hessen

Company ITL Germany

Interest Group Infosys Limited

Job Role Technology Architect