ServiceNow Business Analyst

Stellenbeschreibung:

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key Responsibilities

Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
Translate business requirements into functional specifications for the technical team.
Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
Provide support and training to users to promote understanding of ServiceNow functionalities.
Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements

Bachelor's degree in Business Administration, Information Technology, or related field.
Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
Strong understanding of ServiceNow functionality and its applications within business processes.
Excellent analytical skills with a focus on identifying and addressing business needs.
Proficient with process mapping tools and techniques.
Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.