Software Support Engineer - Europe

Your mission

Hey there and welcome to your new Opportunity with us. We’re thrilled to introduce a key role that connects our cutting‑edge technology with the future of sustainable energy. Curious what this is all about?

Responsibilities

• Provide remote and on‑site technical support to resolve product issues for our clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience‑sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third‑party EMS.
• Utilize SQL and Python for large‑scale data analysis to support product troubleshooting and optimization.

Your profile

All right, all right, that was intriguing, wasn’t it?

Role

• Demonstrated strong work ethic and perseverance in technical roles.
• Experience in software development, including development and model simulation.
• Background in knowledge base development or AI development.
• Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
• Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
• Solid engineering fundamentals and problem‑solving intuition, with a focus on firmware and software‑enabled systems.
• Proven ability to lead and collaborate across teams, fostering cross‑functional partnerships.