Spare Parts Coordinator / Specialist (m/f/d)

Overview

Spare Parts Coordinator / Specialist (m/f/d)

At Swisslog, that’s where our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities

Looking for a position where customer focus and process reliability truly make a difference? Join us as a Spare Parts Coordinator / Specialist (m/f/d) and help ensure that our customers receive the right parts at the right time.

• Acting as the primary contact for customer inquiries related to spare parts.
• You prioritize and handle cases while ensuring accurate documentation in our ERP/CRM systems.
• Preparing quotations, following them up proactively, and supporting strong closing rates.
• Managing the full spare parts process – from inquiry through quotation to order confirmation and invoicing.
• You keep open cases transparent, maintain a structured backlog, and ensure timely completion.
• Clear and professional communication regarding prices, lead times, and technical questions.
• Working closely with the Global Spare Parts Team, especially on complex or cross‑regional topics.
• You use relevant KPIs to guide your daily work and actively contribute to continuous improvement initiatives.

Application Requirements

What you need to succeed

• Bringing a commercial or technical background with experience in customer service, ideally within the spare parts environment.
• You understand ERP and CRM processes (e.g., SAP, Salesforce); SAP knowledge is a plus.
• Confident use of MS Office applications, especially Excel.
• You set clear priorities and stay structured, even in dynamic situations.
• Enjoying independent work while being a reliable team player in a global environment.
• You communicate openly and professionally – both in writing and on the phone.
• Fluency in English and German; additional languages are an advantage in our global environment.
• You are motivated by customer satisfaction, continuous improvement, and an entrepreneurial mindset.