Specialist, Customer Relations Parts (Columbus, Ohio)

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak‑performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well‑being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

What are your contributions to the team?

Bombardier is seeking a highly experienced On‑site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers in Columbus, Ohio. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer‑focused professional with deep aviation experience and exceptional relationship management skills.

Key Responsibilities

• Customer Advocacy & Communication
  • Act as Bombardier’s on‑site ambassador, maintaining a strong, professional customer relationship.
  • Ensure clear, consistent communication between Bombardier teams and customer operations.
  • Represent customer needs internally and escalates issues promptly.
• Escalation Support
  • Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions.
  • Coordinate with internal teams to resolve discrepancies and maintain transparency.
• Invoice & Financial Management
  • Manage and resolve invoice disputes and Statement of Account (SOA) issues.
  • Collaborate with financial services and support teams to ensure accurate billing.
• AOG Coordination
  • Oversee non‑stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment.
  • Support and coordinate AOG quotes with accurate information and quick turnaround.
• Cross‑Functional Customer Support
  • Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems.
  • Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations.

How to thrive in this role?

• You are a U.S. citizenship (valid status required)
• You have minimum college education (associate degree or higher).
• You have 7–10 years of aviation or related industry experience.
• You are fluent in English, verbal and written.
• You have a strong Microsoft Office proficiency. Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset.
• You have an excellent communication, negotiation, and problem‑solving skills.
• You have the ability to work independently in a customer‑facing environment.
• You need to be on‑site at the customer’s facility five days per week, ability to support weekends / holidays as needed.
• You have the ability to travel internationally for meetings, training, or alignment.
• You live in the Columbus area (Ohio state).

Now that you can see yourself in this role, apply and join the Bombardier Team!

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job: Customer Relations Parts Specialist (Columbus, Ohio)

Primary Location: Wichita, ADMN / MFG, Learjet

Shift: Day job

Employee Status: Regular

Requisition: 11498 Specialist, Customer Relations Parts (Columbus, Ohio)

Specialist Customer Relations Parts Columbus Ohio • Schoenefeld, DE