Specialist Quality Management Customer and Product Portfolio (m/f/d)

Overview

TEKNOS is a global manufacturer of coating systems and one of Finland's largest family-owned companies. We employ around 1,550 people in more than 20 countries in Europe and Asia. We are committed to making the world more sustainable by providing intelligent, technically advanced paint and coating solutions that protect and extend the life of products. Our corporate culture is based on family values, where every employee is listened to and encouraged to take initiative. Our goal is to harness the great potential of our employees to develop new solutions for our customers.

We are looking for you to join our team in Alzenau or Brüggen as

Position

Specialist Quality Management Customer and Product Portfolio (m/f/d)

Role Overview

In this position, you will design and manage our complaint management process, ensuring root causes are sustainably eliminated and processes are continuously improved - both nationally and internationally for Teknos Germany, Liechtenstein, Poland and the Netherlands. In addition, you will be responsible for other customer- and product-related processes within our quality management system.

Your Responsibilities

• End-to-End Complaint Management: You will take full ownership of assigned complaints - from initial analysis to final resolution - while reliably complying with all legal requirements, internal quality standards and deadlines.
• Structured Work & Clear Communication: You will carry out systematic documentation, tracking, monitoring, escalation, risk assessment, effectiveness checks and report transparently to relevant stakeholders.
• Root Cause Analysis & Problem Solving: Together with the responsible departments, you will analyze root causes, record them statistically and derive well-founded recommendations - focusing on solutions that prevent recurring issues.
• Interface Management: You will work closely with relevant departments and external partners, linking complaints to related processes (deviations, escalation, crisis management, product recall/return, etc.).
• Continuous Improvement: You will develop and implement innovative actions for improvement independently; additionally, you will actively participate in working groups and projects - particularly in the introduction of new systems and processes.
• Customer/Product-Related Processes: You will ensure the implementation and execution of assigned customer- and product-related processes (customer questionnaires, recall processes).

Your Profile

We are looking for dedicated individuals who share our values of creativity, persistence and fairness. If you also bring the following qualifications, you are the perfect fit for us:

• Successfully completed technical degree or vocational training in the manufacturing industry
• Additional qualifications in ISO 9001, quality management or complaint handling advantageous
• Several years of professional experience in production, research & development and/or complaint and quality management
• Ideally, experience in processing and tracking complaints as well as conducting and optimizing root cause analyses
• Very good German and English skills, both written and spoken
• Strong initiative, entrepreneurial and innovative mindset and high level of quality awareness
• Strong communication skills, team spirit and flexibility
• Willingness to travel to sites within your area of responsibility and valid Class B driving licence

We Offer

• Modern working environment, flat hierarchies and open company culture
• Space for your own ideas and personal growth
• Appreciative and cooperative collaboration
• International scope with a regional focus

You are not just an employee - you are an important part of our team. We value your ideas and give you the space and opportunities to contribute your suggestions for improvement.

Interested?

If you are enthusiastic about an interesting role in a modern, family-run company, we look forward to getting to know you. Join our team and shape your future with us!

Apply for the position using the application form.

Teknos Deutschland GmbH
Yvonne Kuszek
Brachter Straße 92
41379 Brüggen