Sr. Quality Evaluator Social Media Sales - Dutch

Stellenbeschreibung:

Are you looking for a job that suits you and your life? Then this job is just right for you. In this position as Sr. Quality Evaluator (f/m/d) for Dutch, you will be monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in assessing quality standards and provides insight to customers to contribute to program performance improvements.

With the following conditions:

Does that fit in with your everyday life? Perfect! Then it's our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Career growth and personal development

Whether you are a career changer, re-entering the workforce, or a specialized expert - this is a great opportunity to experience the power of what’s next and develop "friends for life" at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Plus, at Concentrix, there’s a real career and personal growth potential. In fact, most of our managers and leaders have been promoted from within! That’s why we offer a range of specializations and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

Your tasks will be:

To monitor, evaluate, and audit a sampling of inbound and/or outbound calls and other contact methods, including chat, call, and email
To meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and report results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
To participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
To participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
To maintain a strong program knowledge base; basic understanding of client products, services and/or program strategies
To participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
To support management focus on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Concentrix is a great match if you:

Possess strong communication skills in Dutch (C1 - C2) and English (C1) both written and verbal
Have previous experience in Quality-related roles within the BPO business
Have previous experience or touchpoints with Social Media advertising
Possess a strong attention to detail
Are a self-starter, have a sense of urgency, and work well under pressure
Possess the ability to multitask and meet the timelines of deliverables
Are proficient in Microsoft Office
Access to LinkedIn Learning, our internal training database, and career opportunities
Access to our stock purchase program
A company pension plan
Sponsored membership of the Urban Sports Club
Access to our Employee Assist Program, which offers you confidential support from professionals, anywhere, anytime, even for your loved ones
Get involved in your favorite topic in our Game Changer Resource Groups: Network of Women, Black Professionals Network, PRIDE (LGBTQ+), Ability (people with disabilities), Dynamic (people with neurodiversity), Women in Tech, #OneEarthConcentrix, and many more