Staff Product Analyst - (Logistics, Help Center)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Staff Product Analyst (Logistics, Service) to join our Product Analytics team and spearhead the data strategy for our Logistics Service product line . In this role, you will move beyond simple reporting to shape the future of our product through rigorous hypothesis testing and by converting massive datasets into high‑impact strategic narratives.

In our Logistics Team, you’ll tackle high‑impact challenges that make last‑mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

The Service product line is where we ensure an amazing delivery and post‑order experience for customers, riders, and vendors globally through user support applications, agent CRM products and chatbots. Embedded directly within the product organization, our Analytics team fosters a "data‑first" culture that drives tangible change in product development.

Watch this short video series to hear from the Logistics team and get a behind‑the‑scenes look at what it’s like working in this vertical at Delivery Hero.

As a Staff Analyst, you will tackle one of the industry's most cutting‑edge challenges: automating customer support at scale. You will drive initiatives focused on cost‑efficient chatbots, intent recognition, and automated problem resolution. Furthermore, you will play a key role in developing predictive models designed to optimize voucher and compensation issuance— all while balancing customer satisfaction with financial efficiency.

You will operate across the product line, partnering with leaders in Product, Tech, Operations and Data to define the strategic direction of analytics for the entire tribe. This is your opportunity to leverage deep technical expertise to champion innovation and influence how Delivery Hero shapes the future of local delivery.

Strategic Leadership & Product Influence

• Define the North Star: Develop and refine product metrics and leading indicators that accurately reflect product health, customer satisfaction, and business viability.
• Influence Roadmap: Use quantitative analysis to look beyond the numbers, providing the insights that empower Product Managers and Engineers to decide what to build and why, and Performance team on how to localise solutions in the most efficient way.
• Drive Experimentation: Guide the team on methodology, design, interpretation, and decision‑making of dozens of A/B that we run every quarter, to ensure we only ship impactful features.

Technical Excellence & Scalability

• Build for Scale: Drive the development of scalable analytics infrastructure and self‑service capabilities, ensuring data quality and accessibility across the organization.
• Advanced Modeling: collaborate on predictive models (e.g., voucher optimization) to automate decision‑making and improve unit economics.

Mentorship & Culture

• Elevate the Team: Provide technical guidance and mentorship to other analysts, fostering a culture of knowledge‑sharing, rigorous peer review, and technical excellence.
• Evangelize Data: Act as a quality gatekeeper and champion a data‑driven mindset across the Product and Tech teams.

Qualifications

• Experience: 6+ years of experience as a Product Analyst, Data Scientist, or similar role, preferably within fast‑paced tech environments or marketplaces.
• Experimentation: Deep understanding of A/B test design and edge cases, causal inference, and statistical analysis.
• Strategic Thinking: Ability to translate abstract business goals into concrete analytics roadmaps. You understand the "business of the product."
• Technical Mastery:
  • Expert‑level SQL skills with practical experience on large‑scale data platforms (e.g., BigQuery, Snowflake).
  • Solid Python skills for complex analytics, automation, and data visualisation.
• Data Workflow Curation: Proven ability to design, build, and optimise data pipelines. You take ownership of data curation to ensure that all business decisions are based on a foundation of reliable, high‑quality data.
• Visualization: Proven track record of building actionable data‑stories and dashboards (Tableau, Looker, or similar) that drive business decisions.
• Leadership: Demonstrated experience mentoring junior analysts and leading high‑impact projects with autonomy. You can influence stakeholders without formal authority.

Additional Information

• Make the most of our hybrid working model and join the team for face‑to‑face connection and collaboration in our beautiful Berlin campus 2 days a week.
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service.
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind‑boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy.
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts.
• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team?

If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring – therefore we do not discriminate on the basis of racial identities, religious beliefs, colour, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience – just let us know with an email to our Inclusion Officer at

Severely disabled applicants with equal qualifications will be given preferential consideration.

You’re welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.