Student Help Client Service Center (m/f/d)

Nintendo of Europe SE

Student Help Client Service Center*

IT | Students | Temporary | Part-Time | max. 20 hours

Level up!

Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal - to put smiles on the faces of people all over the world.

Tasks

• Working on IT related incidents, problems and service requests within the Service Desk responsibility
• Professional communication with the customers to verify and clarify situations reported
• Using the ticket system for documentation and communication
• Giving telephone advice and training for IT product-specific questions
• Supporting the development of automation scripts and Software Installation Packages

Requirements

• Current full-time studies in the field of IT, business informatics or similar
• First practical experience in using command line shell (scripting)
• Good knowledge of Microsoft Operating Systems
• Understanding of Mac systems would be beneficial
• Very good German and good English language skills
• Structured working manner and pro‑active approach to work
• Good communication skills

Are you interested? We look forward to receiving your application in English, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.