Supplier Customer Care Specialist (B2B, Technical Operations) - Maternity Cover

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Team mission

Our mission is to provide outstanding and scalable support to supply partners in delivering unforgettable experiences to our mutual customers. As a part of one of the three teams constituting the Supplier Enablement pillar at GetYourGuide, the team focuses on inventory back office operations including acquisition, onboarding and maintenance on Principal Model products.

Your mission

• Maintaining day-to-day operations which drive growth for our inventory and improve the content of our product.
• Address and resolve issues related to our digital ticket environment and collaborate with Sales to manage supplier relationships effectively.
• Identify and proactively address process improvement opportunities within the team and across other departments.
• Utilize data-driven decision making to streamline operational workflows, implement automation, and measure the impact of improvements on performance metrics.
• Coordinate with internal departments and external stakeholders by presenting data-backed recommendations and ensure timely completion of projects and meeting deadlines.

Your toolkit

• Demonstrated expertise in Operations Management, Customer Care, or a related field, with a proven track record of driving operational excellence.
• Strong problem-solving abilities to address and resolve complex challenges effectively and efficiently.
• Excellent data analysis capabilities to drive strategic decisions.
• Effective communication skills for collaboration across departments and with external partners.
• Proven ability to manage multiple high-impact projects simultaneously, ensuring prioritization and timely delivery of tasks.
• You are fluent in written and spoken English. Fluency in another European language is a plus (French, Italian, or Spanish).

This role is a ~1+ year fixed-term contract (maternity cover).

How We’ll Make Your Career Journey Extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.