Support Engineer, Managed Operations (m/w/d) - AWS European Sovereign Cloud Development Center GmbH

Overview

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced support engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog. Responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

What is ESC and AWS UC

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC). AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’ services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

Day in the life

You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, whilst always looking for ways to improve your team’s services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you’ll use your judgement when to escalate, and when to take your time to dive deep and learn. You’ll be the go-to-person for keeping your team’s systems running efficiently. You will be required to occasionally participate in on-call rotations to resolve incidents occurring out-of-hours.

Responsibilities

• Oversee the launch of the ESC in 2025, working with global AWS teams and influencing the evolution of AWS services and technology.
• Collaborate with technology leaders to enhance day-to-day operations and improve availability, reliability, latency, performance, and efficiency of the ESC.
• Build and lead operations and development teams delivering high-availability AWS services for EU customers.
• Contribute to developing scalable services and ensuring a high-availability experience for EU customers.

Eligibility

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On-Call rota.

About the team

Diversity and inclusion are valued at AWS. AWS encourages candidates to apply even if they do not meet all preferred qualifications. Whether you are starting out, exploring non-traditional career paths, or bringing alternative experiences, we welcome your application. AWS is the world’s most comprehensive and broadly adopted cloud platform, trusted by customers from startups to Global 500 companies.

Work / Life Balance

We value work-life harmony and strive for flexibility as part of our working culture. When supported at work and at home, teams can achieve more.

Inclusive Team Culture

AWS values curiosity and connection. Our affinity groups promote inclusion and empower our people to take pride in what makes us unique. Inclusion events foster stronger, more collaborative teams, and continual innovation is fueled by diverse ideas and perspectives.

Mentorship & Career Growth

We strive to raise performance standards and offer knowledge-sharing, mentorship, and career-growth resources to help you develop into a well-rounded professional. We aim to be Earth’s Best Employer.

Qualifikationen

Grundqualifikationen

• * This role requires you to be a national of an EU member state
• * Bachelor’s degree in computer science (or related IT discipline) or equivalent industry experience
• * Knowledge or experience troubleshooting, with the ability to diagnose and resolve Linux and networking issues, and anticipate/address problems affecting performance, reliability, and availability of software systems.

Bevorzugte Qualifikationen

• * Able to read scripts or code with comments to understand how something should be operating
• * Able to execute standard operating procedures and follow operational best practices
• * Knowledge or experience operating service in AWS or other cloud systems or services and Infrastructure as Code (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
• * Knowledge or experience operating 24x7 high-availability, distributed software applications, performance tuning, and optimizing fleet utilization and monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)

EEO and privacy

Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding priority. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Application note

m / w / d Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our site for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Support Engineer Managed Operations mwd AWS European Sovereign Cloud Development Center GmbH • Düsseldorf, DE