Support Services Assistant - Integrated Services - Hotel Services

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The predominant purpose of the Support Service Assistant role is to provide a quality domestic and catering services ensuring that a clean and safe environment is maintained for patients, staff and visitors. Please note within the Health centres it is a core cleaning service only.

You will be following agreed cleaning work schedules, methods and procedures in accordance with NHS Scotland National Cleaning Specification and Healthcare Acquired infection (HAI_ Task Force Code of Practice). There is the requirement to rotate around our clinical areas and all departments, present an efficient, high quality service to patients and staff, follow a specific schedule of work relating to defined areas. You should have a flexible approach to daily routine, use economic and safe cleaning agents following manufacturer recommended instructions, operate mechanical cleaning equipment, inform your supervisor of requirements for work materials and check delivery of cleaning supplies and equipment. You will wear protective clothing as supplied by the Department and complete all daily/weekly sign‑off sheets for areas of work. All necessary training will be offered to ensure your working environment is safe, and you are confident within your role.

Please confirm which location you wish to be considered for in your application.

Duration, Location, and Working Pattern

• One post is based at Pollok Health Centre and the other at Rossdale Resource Centre
• Permanent Contract
• Part‑time position (12.33 hours per week)
• Shift pattern for this post is:

• Post 1: Monday – Friday 05:00 – 07:30 (Pollok Health Centre)
• Post 2: Monday – Friday 06:00 – 08:30 (Rossdale Resource Centre)
• Post 3: Monday – Friday 15:45 – 20:00 (Barrhead Health Centre)
• Post 4: Monday – Friday 15:30 – 18:30 (Dykebar Hospital)
• Post 5: Monday – Friday 15:45 – 20:00 (Eastwood Health Centre)

Please note the salary is pro rata for part‑time hours.

Key Responsibilities

Core Cleaning

• All aspects of cleaning ensuring cleaning work schedules are followed
• Operation of cleaning equipment
• Removal and disposal of waste
• Litter picking within 10 m radius of buildings
• Curtain/Screen hanging

Catering Related Duties

• Meal service tasks (including plating meals) as per departmental HACCP system
• Record food, fridge and hot plate temperatures as per departmental HACCP system
• Dishwashing
• Prepare for next meal service
• Operation of catering related equipment
• Removal and disposal of waste

Patients Personal Clothing Service

• Sorting and classification of clothing before washing
• Operation of laundry equipment
• Sorting and packing of clean garments
• Removal and disposal of waste

Porter / Messenger Services

• Collect and distribute on‑site mail
• Operation of mail equipment
• Collection and onward transmission of specimens and sharps boxes
• Patient transport on‑site and off‑site
• Patient escort duties
• The movement of furniture and office equipment

Porter / Messenger Services Cont

• Meal distribution, collection and delivery
• Laundry collection and distribution
• Site security checks
• Waste collection
• Staff escort duties
• Deliver of Medical gasses
• Vehicle cleaning

General

• Follow work schedules as instructed
• Report any faults to supervisor
• Use equipment only as instructed
• Record information as per departmental BSI 9001 : 2000 quality system
• Work in a safe manner and give consideration to others around you
• Ensure all statutory and Divisional procedures are followed

Knowledge, training, qualifications and/or experience required to do the job

• Knowledge of all aspects of Integrated Service as in job purpose (Induction training provided)
• Training in the use of all machinery used (Training provided)
• Knowledge of Health and Safety (Training provided)
• Knowledge of COSHH (Training provided)
• Knowledge of Lifting and Handling (Training provided)
• Basic Food Hygiene certificate (Training provided)
• Knowledge of Infection Control practices (Training provided)
• For tasks involving driving duties a driving licence is necessary

What We Offer

• We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
• As an NHS Scotland employee, you will be entitled to:
• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e‑learning and classroom‑based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested? If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Annette Gibson, Integrated services Manager - - 01412 116 406

Details on how to contact the Recruitment Service and the Recruitment Process

Information for candidates: This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

AI tools like ChatGPT or Copilot can assist in planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI‑generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

For application portal or log‑in issues, please contact the Jobtrain Support Hub in the first instance.