System Administrator EA-1264

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position

System Administrator

Location

Bonn, Germany

Field

Defence

Type

Full-time/on-site

Focus

Classified IT Operations & Monitoring (24/7)

Role Overview

The System Administrator (P6) operates within a classified IT operations environment, providing operational services and continuous monitoring for security-critical IT and communication services. The role supports services classified above VS-NfD and is performed within a 24/7 shift-based operation, ensuring stability, availability, and compliance with defined service levels.

Project / Operational Environment

• Operation and monitoring of classified IT and communication services with elevated security requirements.
• Assignment within a centralized IT Operations and Control environment.
• Responsibility for stable service delivery in a 24/7 operational model.
• Close collaboration with service-specific teams and stakeholders in a security-sensitive context.

Key Responsibilities

• IT Operations Management
  • Installation, configuration, commissioning, administration, and monitoring of IT and communication service infrastructures in accordance with current security requirements.
  • Partial responsibility for IT Operations Management processes within the assigned service domain.
  • Transfer of service-specific technical knowledge within the operational team.
  • Participation in service-related projects.
• Monitoring, Capacity & Availability Management
  • Continuous monitoring of availability, performance, and threshold values of IT services and resources to ensure SLA compliance.
  • Proactive identification of performance issues and initiation of corrective measures.
• Incident, Request & Change Management
  • Processing of Incident, Service Request, and Change Request tickets in compliance with defined service levels and operational procedures.
  • Analysis and resolution of incidents, including diagnosis of affected components and systems.
• User Support (1st & 2nd Level)
  • Telephone-based handling of user inquiries related to hardware, operating systems, applications, and network issues.
  • Support for system and client environments.
  • Structured troubleshooting and escalation where required.

Required Qualifications

• Education & Professional Background
  • Completed vocational training as an IT Specialist for System Integration or IT Systems Electronics Technician (or equivalent).
  • Relevant professional experience in IT operations environments.
• Professional Experience
  • Minimum 2 years of experience in:
    • Monitoring of client and server systems
    • 1st and/or 2nd Level IT support
  • At least 1 year of experience working in shift-based operations (24/7).
• Language Skills (CEFR)
  • German: C1
• Soft Skills
  • Strong team orientation and cooperative working style.
  • Professional conduct and appropriate interpersonal behavior.
  • Clear and structured communication skills.
  • Independent working approach combined with strong problem-solving competence.
• Special Requirements
  • Existing security clearance (SÜ3).
  • On-site work required (no remote work).
  • High reliability and discretion due to the classified nature of the operational environment.

What we offer

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.