Team Lead Debt Collections DACH (German speaking) (m/w/x)

Overview

About Grover . Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions — from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for an enthusiastic Team Lead Debt Collections (DACH) to join the Debt Collections team at Grover, full-time and minimum 3 days per week at our Berlin HQ. As our Team Lead Debt Collections (DACH) , you''ll report directly to the Head of Debt Collection and take full end-to-end responsibility for our debt recovery operations in our largest markets, Germany and Austria. You don''t just manage a team; you own a complex, high-stakes operation that manages unpaid accounts, customer outreach, and collection inquiries - ensuring operational excellence both in-house and with our external partners.

Responsibilities

• Leadership: Lead, mentor, and level-up a team of 3 direct reports and ~18 indirects. You are responsible for their growth, performance, and daily motivation.
• Operational Excellence: Own the daily engine - from email and phone workflows to payment allocation and account handovers. Identify bottlenecks before they happen and turn backlogs into streamlined processes.
• Drive Recovery: Actively drive debt recovery efforts in our DACH markets, supporting your team and connecting with customers when it matters most.
• Data-Driven Culture: Build a performance-driven culture by using KPIs and data to steer the team and optimize collection strategies.
• Partner Management: Manage External Debt Collection Agencies (DCA) to ensure partners meet Grover’s standards of efficiency and customer experience.

Qualifications

• Experience: 3+ years in Collections, Financial Services, or high-volume Operations, with at least 1 year of direct leadership experience. Able to lead in a fast-paced environment where change is constant.
• High Performance: Thrive in high-pressure environments; juggle multiple priorities and translate complex processes into simple, actionable steps for the team.
• Analytical Mindset: Tech-savvy and analytical. Understands numbers and how to improve them. Proficient with Excel and business process management.
• Hands-on Leadership: Lead by example; proactive, result-oriented, and not afraid to get hands dirty to get the job done.
• Language Skills : Excellent communication in English and German (Native/C1 essential for the DACH market).

What you will love about us

• BVG monthly discount for Berlin travel
• Mental health support with Nilohealth
• 1 paid volunteering day per month
• Physical health support with Urban Sports Club
• Annual learning budget of 750€
• Exclusive Grover Tech discount for you and your loved ones
• Engaging, open office in Berlin-Schöneberg with regular events; dog-friendly
• A diverse global team of 75 nationalities

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. We look forward to e-meeting you!