Team Lead (f/m/x) Field Onsite IT Support

Sysmex provides global healthcare support with diverse medical diagnostics products and solutions. With more than 50 years' experience in in-vitro diagnostics, we improve the patients’ healthcare journey. Sysmex Europe SE, near Hamburg, Germany, is a regional headquarter for Europe, Africa and the Middle East and serves affiliates, distributors, and customers with over 2,500 employees in the EMEA region, living our mission “Together for a better healthcare journey ” every day.

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

Team Lead (f/m/x) Field Onsite IT Support

Your responsibilities

At Sysmex Europe, we’re seeking an experienced Team Lead (f/m/x) Field Onsite IT Support to lead a team of field-based IT support specialists delivering onsite hardware, networking, AV, and endpoint services. You'll own SLAs, performance, team training, and workforce planning—driving exceptional user experience across multiple locations in EMEA. Your key responsibilities include:

• Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
• Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting
• Improve Support Processes: define IT Onsite support process by document SOPs, build knowledge base content, and streamline onsite workflows for efficiency
• Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability
• Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
• Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-user’s hardware ordering

Your profile

You are a great fit if you bring hands‑on technical expertise, a structured and service‑oriented mindset, and the ability to coordinate onsite IT operations across multiple locations. Ideally, you have:

• 5+ years in IT support, with at least 2-year leading field or onsite teams
• Strong technical know‑how: laptops/desktops, printers, M365, AD, VPN, LAN/Wi‑Fi, mobile devices
• Hands‑on AV support experience (meeting rooms, hybrid setups, Modern Workplace, conferencing tools)
• Familiarity with ITSM tools (e.g., ServiceNow) and ITIL principles
• Excellent communication, organization, and stakeholder management skills

Why This Role Matters

This position puts you at the heart of IT operations—you’ll be the face of IT on the ground, helping people, solving problems, and ensuring business continuity. At the same time, you’ll shape the future of onsite support across the EMEA region, driving service excellence while advancing your leadership and technical career in a dynamic, international environment.

Please Note: This role requires an on‑site presence at least four days per week.

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex. Please note that this position requires an 80% on‑site / 20% mobile working model.

Culture & cooperation

An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after‑work events for internal networking.

Work-life balance

Flexible working through flextime and a hybrid working model (60% mobile working, 40% on‑site), 30 days annual leave.

Additional benefits

Christmas and holiday bonuses, childcare allowance, capital‑forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen.

In‑house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management.

Mobility

Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad.

Social Responsibility

Various opportunities to get involved in different sustainability and charity initiatives, climate‑friendly and respectful use of resources.

Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.

Do you have questions?

Reference No.: 11261