Team Manager Service Management (m/f/d)

Overview

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Responsibilities

• Disciplinary and technical management of a European service management team to ensure excellent service quality


• Responsibility for customer satisfaction and compliance with contractually agreed service provisions (SLAs, KPIs, project and service contracts)


• Further development of service processes, governance models, and operational standards


• Collaboration with global teams and internal interfaces (account management, delivery, AMS, project teams)


• Coaching and development of team members in technical and personal terms


• Identification of skills gaps and derivation of appropriate training measures


• Promotion of a team culture of teamwork, ownership, and customer focus


• Participation in the recruiting and onboarding of new team members

Qualifications

• Degree in (business) information technology or comparable qualification


• Extensive experience in IT service management or ITSM-related areas


• Leadership and development experience in small to medium-sized teams


• In-depth knowledge of ITIL and high level of process reliability


• Strong focus on quality, service, and customer needs, as well as analytical and structured thinking


• Strong learning, communication, and conceptual skills


• Business fluent in German and English


• Motivation to help shape an international, dynamic, and changing environment

Benefits

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world\'s most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time


• Flexible working time models, home office


• Attractive benefits, e.g. company pension scheme or various health offers


• A modern environment in which the "you" is part of it


• Open feedback culture, flat hierarchies and a motivated team


• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!

EEO Statement: Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

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