Teamhead Customer Service Central Europe

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Development and leadership of the assigned Customer Service Team
• Promote a high-performance culture by communicating and monitoring clear expectations
• Implement and continually optimize Customer Service processes
• Ensure highest quality in orderbook management by monitoring the whole process from order to invoice
• Central contact for Sales and other departments for the specific account group.

YOUR TALENT

• Proven positive track record in customer service management
• Excellent leadership, organizational and decision-making abilities
• Ability to motivate and mentor others and to set priorities for the team
• Strong strategic, analytical mindset and a hands‑on mentality
• Extensive knowledge of MS Office environment (Excel, PowerPoint, Word)
• German and English business fluent

PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.