Teamlead (m/f/d) Customer Service Central Europe & Export Markets

Responsibilities

• Manage, mentor and support the Central Europe & Exports Customer Service team covering Central European countries and other MEA markets as the central point of contact.
• Foster a positive work environment, coach and train team members, define clear goals and drive continuous team development.
• Take on professional and disciplinary leadership tasks, including holiday planning, time management and performance reviews.
• Implement targets and KPIs set by management, monitor team performance, ensure proper follow‑up, and put in place countermeasures to achieve goals.
• Provide continuous updates to management regarding team progress.
• Ensure efficient workflow within the team and in cross‑functional collaboration, contributing to continuous improvement of processes, service quality and support standards.
• Support day‑to‑day operations and handle complex customer or technical inquiries when needed.

Qualifications

• Completed a commercial or technical education and several years of experience in customer service, ideally within the Automotive, Motorcycle and/or Powersports industry.
• Strong leadership skills, able to structure and prioritize tasks effectively, and apply a solution‑oriented mindset.
• Experienced with MS Office (especially Excel) and familiar with ERP systems.
• Fluent in written and spoken English; additional languages from the assigned countries are an asset.
• Open‑minded, communicative and trustworthy, with the ability to handle sensitive matters confidentially.

Benefits

• A secure job in a constantly growing company.
• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry.
• Flexible working times in full and part‑time, modern working equipment and the possibility to work remote.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours and special sales events.
• Company bike leasing and a job ticket for regional public transport.
• Company health management with organized health days, check‑ups, group sport activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.