Technical Sales & Support Manager (m/f/d) (bidirectional) Charging

Why The Mobility House?

• Help shape our vision of an emission-free energy and mobility future
• High level of responsibility and rapid development in a growing and innovative company
• Open, diverse & international team
• Flexible working hours and additional vacation days
• Mobile working from home and 20 days in other European countries
• Choice between the latest Apple and Dell IT equipment
• Subsidy for Deutschlandticket job
• Wellpass membership
• Lease of your preferred car and bike via FINN or Job Rad
• Modern office with good public transport connections
• And much more!

What you do

• Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions.
• Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey.
• Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels.
• Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation).
• You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.
• Guiding and training of team members is essential to ensure delivery
• Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit.

Who you are

• Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation
• At least 3 years in charging and/or energy — ideally in the context of customer and technical support
• Experience with third-party hardware, ideally EV charging stations or energy management systems.
• Strong communication and relevant technical skills
• The ability to keep the big picture in focus while balancing competing priorities.
• A hands-on, proactive mindset and the ability to work independently.
• Fluency in German & English