Technical Support Engineer – Laboratory Automation & Digital Solutions (Fluent in Chinese Required)

Technical Support Engineer – Laboratory Automation & Digital Solutions (Fluent in Chinese Required)

We are looking for a Technical Support Engineer to provide professional support for our laboratory automation and digital software products . In this role, you will work closely with customers, headquarters engineers, and cross‑functional teams to ensure smooth installation, integration, and operation of our solutions. You will also provide training, troubleshooting, and feedback to continuously improve product performance.

Key Responsibilities

• Install, configure, and maintain laboratory automation control and digital software at customer sites.
• Provide second‑line technical support : troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
• Collaborate with HQ software engineers on feature implementation and optimization .
• Conduct product training and presentations for customers after installation.
• Collect and analyze customer feedback to propose product improvements .
• Track industry trends and competitor solutions to support product strategy discussions.

Qualifications

• Master’s degree or above in Biomedical Engineering, Robotics, Electrical Engineering, Software Engineering, IT , or related field.
• 3+ years’ experience as a robotics software engineer, automation service engineer, or in a similar technical support role.
• Proficiency in C# (preferred); knowledge of Python/Java is a plus.
• Familiar with serial, HTTP, and gRPC communication protocols ; able to work with vendor APIs/SDKs for laboratory equipment.
• Experience with Docker installation, deployment, and troubleshooting.
• Knowledge of ELN, LIMS , or SaaS software projects is an advantage.
• Strong problem‑solving and analytical skills, with attention to detail.
• Excellent communication and teamwork skills, comfortable in cross‑functional collaboration.
• Fluent in Chinese and English (written and spoken) – mandatory.

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