Technical Support Specialist (2nd line) (Mechelen, BE, 2800)

SMA Benelux is looking for a Technical Support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager.

Responsibilities

• You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems (error messages, breakdown, sunny portal) to professional customers (installers, distributors…)
• In particular, you perform relevant diagnosis and remote recovery of failures and anomalies;
• You use business applications for troubleshooting management and follow up on cases until resolution;
• You contribute to regular reporting on activities
• You regularly exchange with your colleagues locally or even with colleagues in other subsidiaries.

Requirements

• Completed industry-related technical training or comparable knowledge and experience
• 2 years of higher education in electrical engineering or electricity
• Good knowledge of electricity and /or IT networks;
• Residing in Belgium - Dutch or French mother tongue / bilingual / very good knowledge English

Soft Skills

• Outstanding communication and relational skills and aptitude for team-working;
• Positive spirit, flexibility and good resistance to stress;
• Ability to understand the technical aspects related to the field of energy/photovoltaic management;
• Analytical skills, organization, efficiency, autonomy, precision and reliability.

We offer

• A competitive salary + meal vouchers
• Commuting allowance (private car, public transport, bicycle)
• Pension & medical insurance plans
• You work in a 38-hour week
• 20 legal leave days + 12 Extra-legal leave days (including closure between Christmas and New Year)
• Being part of a team of great colleagues who always support you with a smile
• A young & dynamic group of people with high team- & winning spirit
• A pleasant work atmosphere with an open cultureAn environment of hard work, but of course there is room for a healthy dose of humor

To know more about SMA visit:

Interested? Please submit your letter and CV to: SMA Benelux – Human Resources, Mrs. T. Van den Heuvel,

Ready for your next career move? We look forward to receiving your application!

Interested in this position but don’t meet every requirement? We’d still love to hear from you – please send us your cover letter and resume!

Your recruiting contact: Themis van den Heuvel | SMA Benelux bv / srl #SMA Benelux bv / srl

∗ SMA is committed to equal opportunity and diversity – regardless of gender, age, origin, religion, disability, or sexual orientation.