Technical Support Team Manager (m/f/d)

Stellenbeschreibung:

VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. You’ve probably already seen us in action - we’re trusted by Tesco, Asda, Dunelm and Iceland, just to name a few.

With over 250,000 users across more than 10,000 locations in 21+ countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey!

Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview

As Technical Lead, Platform, you will be responsible for designing, building and maintaining our internal platform tooling, enabling engineers to focus on delivering high-quality software without friction.

You will combine your expertise in systems and software engineering with a product mindset to ensure our platform is intuitive, scalable and cost-efficient. This role is driven by the needs of architecture and the wider engineering organisation rather than being aligned with a specific stream.

Our goal is to manage overall system complexity to deliver leverage to the business. We achieve this by enabling stream-aligned teams to work with substantial autonomy while ensuring a cohesive experience across different user journeys and products at VoCoVo.

Please note, this role is largely remote but would require visits to our Oxfordshire or Cheltenham offices approximately once a month for team meet-ups/key meetings.

What we're looking for

Strong experience in Lead/Senior level Software Engineering positions, with a background in backend, cloud or infrastructure engineering.
Proven experience in the leadership, mentoring, inspiration and management of highly driven technical teams.
Deep knowledge of Kubernetes, cloud platforms (Azure preferred), CI/CD, infrastructure as code and containerisation.
A polyglot engineering approach - you'll enjoy and be comfortable working with different programming languages, experience with Typescript and Golang is highly desirable.
A product-minded approach to engineering challenges, with the ability to balance usability, scalability and long-term cost efficiency.
Hands on experience with backend systems, cloud-native architectures and implementing CI/CD pipelines.
A clear focus on building self-service platform capabilities that treat internal engineering teams as customers.
Strong problem solving skills and the desire to work autonomously in a fast-moving environment.
Excellent communication and collaboration skills, with the ability to bridge gaps between teams and stakeholders (technical and non-technical).

What you'll do

Architect, implement and maintain our internal tooling, leveraging technologies such as Azure, Kubernetes, Terraform and Docker.
Provide strong technical leadership, you'll work closely with the architectural team to translate wider business requirements into clear technical direction.
Manage, mentor and support engineers, fostering a culture of ownership, collaboration and technical excellence.
Enable engineering teams by continuously assessing and improving the platform's usability, scalability and cost-effectiveness - keeping the needs of internal teams at the forefront.
Develop and maintain secure, reliable and resilient infrastructure that meets operational and security standards.
Partner with engineering teams to understand their workflows and deliver platform solutions that enable rapid development and deployment.
Enhance automation and evolve CI/CD pipelines to reduce friction and improve developer productivity.
Apply diverse programming expertise to solve backend, cloud and infrastructure challenges. Leveraging technologies such as Typescript and Golang.
Implement observability, monitoring and optimisation practices to proactively identify issues and continuously improve system performance.
25 Days Holiday + Bank Holidays (increases with years of service)
Option to buy or sell 5 days holiday each year
Life Assurance - (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric car green salary sacrifice scheme
Enhanced Maternity & Paternity package
Child Care Scheme
Company organised events
Pension (Royal London Group) 5% employer contribution matched
Apple MacBook, Wireless Magic Mouse and Keyboard, monitor and headphones

Diversity and Inclusion

At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage.