The Business Process Expert (Professional Services)- all genders

Overview

Job Title: The Business Process Expert (Professional Services) - all genders

Job Description

Your role

In this role, you contribute to shaping scalable and reliable services that support Philips’ healthcare technology solutions. Your work helps ensure high-quality delivery, operational excellence, and continuous improvement across complex, cross‑functional environments—ultimately enabling better care for patients worldwide.

The Business Process Expert (Professional Services) supports the design, standardization, and continuous improvement of end-to-end service delivery processes, with a focus on implementation and service execution. The role ensures alignment of processes, data, and systems to enable efficient, scalable, and compliant service operations, while supporting the transition toward an attribute-based service model architecture.

Working closely with global and regional stakeholders, the role contributes to process design, deployment, and adoption, ensuring business requirements are translated into effective solutions and embedded into daily operations. The position also plays a key role in managing change, supporting peak demand, and building sustainable capabilities through knowledge transfer and continuous improvement.

You will be responsible for

• Design and standardize end-to-end Professional Services processes to drive efficiency, quality, and scalability
• Translate business and customer requirements into fit-for-purpose capabilities across process, data, and systems
• Ensure alignment between process design and IT solutions through close collaboration with Product Owners and LPO/E
• Support deployment readiness, including change management, training, and go-live execution
• Monitor process performance and adoption, driving continuous improvement using data and best practices (e.g., Lean, Six Sigma)
• Contribute to knowledge sharing and capability building to sustain long-term process excellence and business continuity

You’re the right fit if you have

• Bachelor’s or Master’s degree in Business Administration, Operations, Engineering, or a related field.
• At least 3 years of experiance in applicable functional domain, in combination with Project Management, Change Management, Lean Manufacturing or equivalent
• Business process management, continuous improvement, or project/change management within a service-oriented environment
• Strong skills in process design and modelling, data analysis, and working with IT systems and integrations
• Proven stakeholder management, communication, and collaboration skills with a proactive and structured mindset
• Fluency in English (written and spoken)
• Experience with Lean, Six Sigma, or Agile methodologies (preferred)
• Familiarity with global service operations or Professional Services processes (preferred)

This role can be filled in Einhoven, Böblingen, Cambridge or Nashville.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.