Transformation Program Director (f/m/d)- Remote Europe

About Us

Otera is the enterprise-grade Agentic Automation platform that enables teams to put their complex knowledge work on autopilot. By combining Agentic AI, business process digitization, and no-code development in a single platform, teams can create AI apps in minutes and achieve 90%+ straight-through processing.

With €15 million raised in a Series A funding round co-led by Red River West, Alpha Intelligence Capital , and Hoxton Ventures and the support of existing investors Lunar Ventures and Stride VC , we are accelerating our vision to become the go-to provider for AI-driven automation solutions across the globe.

Otera is trusted by global enterprise leaders , including Allianz, Siemens, Bayer, SAAB, and Hannover Re.

About the Role

We're looking for a Transformation Program Director to lead our most strategic customer relationships and AI-driven transformation initiatives. This is a front-line leadership role for someone who thrives at the intersection of AI, consulting, and enterprise change, owning the vision, value realization, and long-term success of flagship accounts.

You will spearhead customer transformations powered by our agentic automation platform, acting as a trusted advisor to senior client leaders while orchestrating delivery across product, engineering, and services. Beyond execution, you will shape account strategy, unlock measurable business value, and co-create the future of our platform based on real customer needs.

This is not a delivery-only role, it is a leadership seat at the center of customer impact, product evolution, and company growth, where you are accountable for deploying cutting-edge AI technology and driving transformations that will meaningfully reshape how enterprises operate for years to come.

Key Responsibilities

Account & Transformation Leadership

• Own the end-to-end transformation vision for strategic customer accounts, from initial ambition through multi-year execution.
• Act as the senior, forward-deployed leader for accounts—partnering with executive stakeholders to define priorities, success metrics, and long-term roadmaps.
• Lead customer enablement, adoption, and expansion, ensuring our platform becomes mission-critical to how clients operate.
• Carry accountability for the commercial health and growth of accounts, contributing meaningfully to revenue through value realization and expansion.

Program & Delivery Excellence

• Oversee complex, multi-workstream transformation programs spanning AI, automation, data, and operations.
• Establish strong governance, delivery cadence, and executive-level reporting—ensuring clarity, momentum, and accountability.
• Anticipate risks, remove blockers, and make decisive trade-offs to keep programs delivering against strategic goals.
• Lead cross-functional teams across Product, Engineering, and Customer Success to deliver outcomes—not just outputs.

AI-Driven Value Realization

• Ensure deployments of our agentic automation platform deliver real, defensible business impact, not surface-level automation.
• Push beyond "requirements met" to outcomes like straight-through processing, decision automation, and scalable operating leverage.
• Define, track, and continuously validate value metrics with customers, tying technology deployment directly to business performance.

Product Co-Creation & Innovation

• Serve as a critical feedback loop between customers and the Product team, co-shaping the product roadmap based on real-world usage and unmet needs.
• Identify patterns across accounts that can be transformed into repeatable, productized capabilities.
• Bring a pioneering mindset, helping define what the next generation of AI-powered enterprise platforms should look like.
• Influence not just what we build, but why we build it.