Transformation Specialist (m/f/d) - Allianz Services

95018 | Project Management | Professional | Non-Executive | Allianz Services | Full-Time | Permanent

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 8,800 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.

Role Overview

We are looking for a curious and motivated junior colleague to help shape the future of insurance and financial services through data‑driven diagnostics and process intelligence. You have recently completed your studies or gained first practical experience and are eager to learn how processes, data, and technology come together to drive productivity. The Junior Diagnostics Specialist will join “Productivity Solutions & Innovation” (PSI) within the Allianz Services CTO area – a global team of 200+ technology enthusiasts, transformation specialists, AI experts, process engineers, and data scientists. Diagnostics approaches like Process and Task Mining play a foundational role in this setup: by creating transparency on how work is executed and where inefficiencies exist, diagnostics helps determine where AI and automation should (and should not) be applied. Your work will contribute to building and scaling Allianz Services’ Diagnostics capabilities, support Operating Entities in adopting process‑ and data‑driven decision‑making and ultimately help Allianz transform where it matters.

What You Do

• Support process and productivity diagnostics using process mining, task mining, and analytical methods, with a clear focus on identifying AI and automation opportunities.
• Analyze process data to identify manual effort, bottlenecks, variability, rework, and exception patterns that inform automation and AI prioritization.
• Work closely with colleagues from AI adoption, automation, and implementation teams, ensuring diagnostics insights are aligned with downstream solution design.
• Contribute to the development and continuous improvement of Allianz Services’ diagnostics approaches, tools, and best practices.
• Assist in data preparation, validation, and analysis, helping to establish reliable and reusable diagnostic foundations for Operating Entities.
• Help translate analytical findings into clear insights and recommendations that support data‑driven decisions at team and management level.
• Support senior team members in scoping diagnostics, structuring analyses, and linking insights to productivity and value hypotheses.
• Participate in client and internal workshops to help discuss diagnostic results and their implications for transformation initiatives.
• Support project coordination and documentation across diagnostics and related AI/automation initiatives.

What You Bring

• Strong interest in analytics, processes, and the practical application of AI and automation in a business context.
• First experience (internships, working student roles, thesis projects) in Process/Task Mining, data analysis, process analysis, automation, or digital transformation is a plus.
• Motivation to contribute to building scalable capabilities, not just delivering individual analyses.
• Use of ChatGPT or similar tools to support learning, analysis, and structured problem solving.
• Basic understanding of processes, KPIs, data analytics, automation, AI, or process mining concepts.
• Analytical mindset with the ability to move from data to insight to recommendation.
• Clear communication skills and enjoyment of working in cross‑functional, international teams.
• Comfortable creating slides, visualizations, or simple dashboards and explaining results.
• A hands‑on, learning‑oriented mindset and openness to feedback and coaching.
• Higher education degree (or close to completion) in business administration, industrial engineering, economics, data/computer science, IT, or comparable fields.
• We highly welcome candidates with a genuine interest and affinity for Information Technology (IT) and Generative Artificial Intelligence (GenAI), as these attributes are considered valuable assets to our team.

What We Offer

• A hybrid work model which recognizes the value of striking a balance between in‑person collaboration and remote working, including up to 25 days per year working from abroad.
• A compensation and benefits package that includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support balance between family and career and help employees return from career breaks with experience that nothing else can teach.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural, background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let’s care for tomorrow.