TRICARE Beneficiary Services Representative - Ramstein, Germany

Overview

Description

Make a Difference – Join Our Leidos TRICARE Team in Ramstein, Germany! Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) , an essential role in supporting active-duty military members and their families. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

What You’ll Do

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & escalate issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Qualifications

• Basic Qualifications: High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
• 3+ years of customer service experience

Essential Skills

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications

• Familiarity with TRICARE Overseas Program, DEERS, DOES, and MHS Genesis
• Work background in U.S. military healthcare delivery, civilian managed care, medical or clinical environment, or MHS Genesis/civilian healthcare systems

SALARY: The annual salary for this position is $32,000 and the program is not able to negotiate that. With a position in Germany, you are also eligible for an annual foreign service premium of $3,500.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reports annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit

Pay & Benefits

Pay and benefits are fundamental to any career decision. We craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, health and wellness programs, income protection, paid leave and retirement. Details are available at

Security & Compliance

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you for payment-related information during the employment application process, nor will we advance money as part of hiring. Leidos will communicate through emails generated by the Leidos.com system. If you receive a suspicious email, contact If you believe you are the victim of a scam, contact local law enforcement and report to the U.S. Federal Trade Commission.

Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, disability, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with applicable laws.