User Assistance Developer/Technical Writer (f/m/d)

User Assistance Developer/Technical Writer (f/m/d)

As a User Assistance Developer/Technical Writer in SAP’s Consumer Industries unit, you will work closely with product owners, developers, UX designers, and translators to create and enhance user assistance content. You will explain complex technical features in clear help content, follow SAP guidelines, support user assistance goals, and stay current with AI trends, while collaborating in a team‑oriented, growth‑focused environment.

You will:

• Plan, design, develop, and edit user assistance deliverables, including various types of documentation, user interface text, in‑app help, and enablement materials across multiple media types
• Collaborate with subject‑matter experts and participate in customer engagement activities to research and understand user information needs
• Acquire, analyze, and organize source information such as functional specifications and user stories
• Ensure content quality and consistency through proofreading, editing, usability testing, and compliance with localization and accessibility requirements
• Manage assigned sub‑projects, track deliverables and milestones, and provide regular status updates to management or project leads
• Contribute to cross‑functional projects and share industry knowledge related to user assistance tools, trends, and emerging technologies

What you bring:

• 3+ years of experience in writing and producing user assistance deliverables for software products and services
• University degree in technical writing, technical documentation, translation, or an equivalent field of study
• Excellent communication skills in English and German, both written and spoken
• Strong competence in DITA CCMS; experience in GitHub is a plus
• Attention to detail, organizational skills, and a passion for creating accessible, user‑focused content
• Keen interest in leveraging AI in your daily work

You demonstrate strong self‑management skills and take a proactive approach to your work. You have a proven ability to work effectively both independently and as a collaborative team player. You excel at building constructive relationships and working seamlessly with internal teams and stakeholders across the organization, and you bring an open mindset with a willingness to learn and think outside the box when approaching challenges.

Equal Employment Opportunity

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