VIP Support

VIP Support Stuttgart-area

Job Title: VIP IT Support Engineer

Location: Stuttgart, Germany

Language Requirement: German (B2–C1) & English (Fluent)

Employment Type: Full-time / Contract

Job Description

We are looking for a highly skilled VIP IT Support Engineer to provide premium, white-glove technical support to senior executives and high-priority users. The ideal candidate must have strong communication skills in German (B2–C1) and a solid background in end-user support within enterprise environments.

Key Responsibilities

• Provide VIP-level onsite & remote IT support to executives and senior business leaders.
• Handle all hardware, software, and network troubleshooting for laptops, desktops, mobile devices, and peripherals.
• Ensure quick resolution for priority incidents, outages, and escalations.
• Install, configure, and support Windows/Mac OS, MS Office 365, conferencing tools (Teams/Zoom/WebEx), and enterprise applications.
• Assist with meeting room technologies, audio-video systems, and conference setups.
• Perform proactive monitoring, system checks, and preventive maintenance.
• Collaborate with global IT teams for escalations and problem resolution.
• Maintain documentation, asset tracking, and update support logs.
• Manage VIP onboarding/offboarding (account setup, access management, device provisioning).
• Ensure excellent customer service with a professional and courteous approach.

Required Skills & Experience

• 4–8+ years of experience in IT Support / Desktop Support / VIP Support.
• Strong troubleshooting skills in:
  • Windows 10/11, macOS
  • Active Directory, Exchange/Outlook
  • Office 365, MDM solutions (Intune)
  • Network basics (DNS, DHCP, VPN)
• Experience supporting executive-level or VIP customers.
• Ability to handle high-pressure situations with quick response times.
• Excellent communication and interpersonal skills in German (B2–C1 level).
• Good English communication for global coordination.

Nice to Have

• ITIL Foundation certification
• Experience in enterprise environments (Banking, Automotive, Manufacturing, etc.)
• Knowledge of SCCM/Intune, ticketing tools (ServiceNow/Jira)