Warehouse Operations Manager (German speaking) (m/w/x)

Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

To continue this incredible adventure, we are currently looking for an Operations Manager to join our talented Circular Supply Chain Management team at our Berlin HQ (3 days per week) .

In this position, you will ensure our asset lifecycle runs with excellence and predictability. Acting as the operational bridge between strategic direction and day-to-day execution, you will spend ~50% of your time onsite at our 3PL warehouses (e.g., Ingram, UPS) to drive quality and compliance.

What you will contribute:

• Onsite Oversight: Conduct regular visits to partner facilities to monitor performance across inbound, grading, repair, and outbound stages.
• Operational Excellence: Validate 3PL adherence to SOPs and SLAs, identifying bottlenecks and escalating risks to ensure high-quality execution.
• Quality Management: Develop and refine audit frameworks for asset condition, grading consistency, and serial accuracy.
• Continuous Improvement: Lead root-cause analyses for operational deviations and track quality KPIs to propose corrective measures.
• Strategic Partnership: Support the VP of CSC by translating onsite insights into actionable strategic decisions and process improvements.
• Stakeholder Management: Build strong daily relationships with 3PL leaders and collaborate cross-functionally with Grover’s Data, Product, and Repair teams.