Wholesale Account Manager- Berlin

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

As part of our growth, we are looking for a Wholesale Account Manager to join our expanding European team, based in Berlin. This role is ideal for someone currently working in a wholesale account support/coordinator or Account Executive with another brand, who is ready to take the next step- growing and developing their own accounts while also supporting larger key customers.

The successful candidate will bring experience from a consumer goods or wholesale business , ideally within fashion, luxury, beauty, or a similar sector . We’re looking for someone who is commercially minded, ambitious, and eager to join a rapidly growing brand where they can showcase their potential and make a real impact.

Reporting to the Country Manager and Key Account Manager, you’ll focus on the day-to-day communication, relationship management, and administrative tasks that drive brand growth across Europe. You’ll work closely with the Key Account Managers to deliver on our ambition to become the leading soft toy brand for all ages, worldwide.

At Jellycat, we thrive on strong team spirit and a can-do attitude. We want a motivated and proactive brand ambassador- someone who is also a true team player, ready to roll up their sleeves wherever needed to support our collective success.

Responsibilities

• Fostering strong, trust-based relationships with clients to ensure long-term partnerships.
• Acting as a reliable point of contact for day-to-day client interactions, ensuring needs are understood and addressed promptly.
• Supporting customer onboarding and ongoing engagement initiatives, ensuring alignment with their brand goals.
• Assisting in developing strategic account plans that support client growth within the lifestyle market (mother & baby, fashion, interior, hospitality, etc.).
• Coordinating and helping execute marketing campaigns, brand activations, and seasonal initiatives tailored to client objectives.
• Monitoring and reporting on campaign performance, providing actionable insights to optimize future strategy.
• Translating client feedback into clear action items for internal stakeholders, supporting strategic alignment.
• Conducting regular research on industry trends, competitor activities, and consumer behaviours in the lifestyle space.
• Sharing insights with senior account managers / key account managers and contribute to proposal development and client presentations.
• Maintaining accurate client records, proposals, and sales materials.
• Supporting in the preparation of reports, presentations, and performance summaries.

Qualifications

• Minimum 1–2 years’ experience in a similar role.
• Strong accuracy and attention to detail.
• Proficiency in Excel, PowerPoint, and SAP.
• Strong verbal and written communication skills, in German and English.
• The ability to build and maintain effective professional relationships internally and externally.
• A positive, approachable, and proactive personality.
• The ability to remain focused on commercial performance while respecting operational constraints and brand guidelines.
• Strong alignment with the tone and communication style of the Jellycat brand.
• The ability to think outside the box and problem-solve.
• The capability to build strong relationships with key retailers.
• The ability to hit the ground running and inspire confidence both internally and externally.
• High-energy, and results-oriented, leading by example in a hands-on manner.
• A collaborative, adaptable approach and be skilled at managing multiple priorities in a fast-paced, data-driven environment.
• The ability to be respectful in challenging assumptions, and open to giving and receiving feedback.