Workforce Management Senior Real Time Analyst

Stellenbeschreibung:

Overview

We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona Spain or Essen Germany.

Responsibilities

  • Monitor intraday metrics (volumes productivity KPIs) to ensure staffing levels align with service level agreements.
  • Adjust schedules and call/skill routing based on real-time performance and volumes.
  • Provide real-time and post-mortem performance reports to Operations leaders.
  • Communicate intraday challenges impacting service levels and recommend actions.
  • Offer feedback and guidance to team members for performance improvement and development.
  • Identify improvement opportunities and provide actionable insights to leadership.
  • Assist in the execution of real-time projects and initiatives.

Requirements

  • C2 level or C1 Fluency in English with strong proficiency in both written and spoken communication.
  • Minimum 2 years experience in Call Center Operations or Customer Service with 18 months in real-time analysis.
  • Bachelors degree or equivalent.
  • Familiarity with workforce management processes (staffing scheduling service levels metrics) preferred.
  • Proficient in using common office software and productivity tools.
  • Knowledge of local labor laws related to workforce management and scheduling preferred.
  • Strong decision-making problem-solving and resource allocation skills.

Offer

  • Competitive salary
  • Relocation assistance
  • Working Schedule; Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
  • Private health insurance after probation period
  • Working as part of a dynamic and multicultural team
  • Regular fruit deliveries for a healthy lifestyle and free drinks
  • Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care

Interested apply now!

Key Skills

  • Active Directory
  • Customer Service
  • End user
  • Access Points
  • Deskside Support
  • Windows
  • SCCM
  • Troubleshoot
  • User Accounts
  • Desktop
  • PC
  • Backup
  • Setup
  • hardware
  • Technical Support

Employment Type : Full Time

Experience: years

Vacancy: 1

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NOTE / HINWEIS:
EnglishEN: Please refer to Fuchsjobs for the source of your application
DeutschDE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung

Stelleninformationen

  • Veröffentlichungsdatum:

    13 Feb 2026
  • Standort:

    Essen
  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt

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