We are Aiways, driving the evolution of the automotive industry.

We are a Chinese Company for electric cars and mobility services, established in 2017. We are a powerful team of like-minded people with different characters and backgrounds, who are working for one single goal: to make new mobility (e-mobility) possible for everybody.

Our headquarters is in the metropolis of Shanghai, China, with a European head office in Munich, Germany.

For our European head office in Munich , we are looking for a Product Support Engineer m/w/d , who will be a part of the Product Support Team.

The purpose of the role is to act as a technical representative of the Product Support EU by supporting Service Partners in solving complex problems on vehicles or Service support systems.

Your Profile

Minimum of 2 years of relevant work experience.
Education as Master Technician or equivalent in vehicle electronics/mechatronics.
Minimum 2 years of solid experience in automotive technical diagnostics.
Proven technical competence in EV-specific areas.
Special skills in the work area of Vehicle electronics and CAN-BUS Systems.
Experience in total after-sales area (dealer/importer, national sales company etc.) is a plus.
Excellent skills in vehicle diagnostics.
Ability to share knowledge and learning; proven training skills.
Good teamwork skills and networking ability.
Analytical and self-driven with an inspirational and motivating appearance.
Excellent communication and presentation skills in German and English languages; additional language skills are a plus.
Exceptionally good general IT system and component competence.
Ability to work independently with a high focus on end-to-end customer satisfaction.

Responsibilities

Act as a liaison between Service Partners, markets, and the global technical support organization regarding system and quality issues while handling single cases.
Answer support requests coming in via the internal ticketing system and phone, mainly for single-vehicle cases.
Support Service Partners in finding efficient and cost-oriented solutions while fulfilling the quality expectations of the company.
Provide feedback of solutions and results into the assigned systems and processes.
Investigate and analyze specific technical concerns on special requests for quality follow-up purposes.
Constantly review existing processes to improve the quality of service for partners and end customers.
Support the Sales Team in technical questions.
Judge and report performance on escalated and investigated support cases and implementation activities.
Identify and close gaps in Service Partners' capabilities/capacities.

What You Can Expect

Permanent employment contract as you can be a part of our company's success and use your scope for action to advance your career through a wide range of activities.
Hybrid working model with flexible working hours without core hours, offering a balance between mobile working and office days in a collaborative environment.
Enjoy the multi-cultural atmosphere between China and Europe, and be part of a team of like-minded people.
Fair, performance-linked remuneration.

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Aiways Automobile Europe GmbH

Jobs:

Product Support Engineer (m/w/d)

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