Join to apply for the IT‑Serviceagent im UIPath RPA Umfeld (m/w/d) role at Automation Factory .

Responsibilities

Be the first point of contact for customers, ensuring their inquiries are resolved professionally and promptly.
Respond to customer requests via telephone and e‑mail.
Handle incidents from our customers’ environments.
Maintain the customer database and update customer information.
Collaborate closely with the development team to efficiently resolve customer issues.

Qualifications

Strong communication skills in German (both written and spoken); good English skills are a plus.
Friendly, service‑oriented attitude in customer interactions.
Organizational ability and composure under pressure.
Team player with a willingness to adapt to various tasks and responsibilities.
Experience in customer service or a similar role is an advantage, but not mandatory.
Basic knowledge of requirement management, Outlook, Microsoft Office, IT, and data privacy.
Advanced knowledge in data transfer, data preparation, and first‑level support.

Benefits

Varied work in a dynamic environment.
A friendly and supportive team.
Opportunities for professional development and training.
Competitive compensation and additional benefits such as shared lunch, ÖPNV ticket, and access to Urban Sports Club.

Important note: Please be advised that a valid work permit for Germany is required for non‑EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

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Automation Factory

Jobs:

IT-Serviceagent im UIPath RPA Umfeld(m/w/d)

Weitere Unternehmen

Haustechnik Klausdorf GmbH, Bahnhofstr. 3a, DE 15838 Am Mellensee / Klausdorf

SAS Baudienstleistungen

UNION Steuerberatungsgesellschaft mbH

Heinz Oesterwiemann