IT-Serviceagent im UIPath RPA Umfeld(m/w/d)

Join to apply for the IT‑Serviceagent im UIPath RPA Umfeld (m/w/d) role at Automation Factory .

Responsibilities

• Be the first point of contact for customers, ensuring their inquiries are resolved professionally and promptly.
• Respond to customer requests via telephone and e‑mail.
• Handle incidents from our customers’ environments.
• Maintain the customer database and update customer information.
• Collaborate closely with the development team to efficiently resolve customer issues.

Qualifications

• Strong communication skills in German (both written and spoken); good English skills are a plus.
• Friendly, service‑oriented attitude in customer interactions.
• Organizational ability and composure under pressure.
• Team player with a willingness to adapt to various tasks and responsibilities.
• Experience in customer service or a similar role is an advantage, but not mandatory.
• Basic knowledge of requirement management, Outlook, Microsoft Office, IT, and data privacy.
• Advanced knowledge in data transfer, data preparation, and first‑level support.

Benefits

• Varied work in a dynamic environment.
• A friendly and supportive team.
• Opportunities for professional development and training.
• Competitive compensation and additional benefits such as shared lunch, ÖPNV ticket, and access to Urban Sports Club.

Important note: Please be advised that a valid work permit for Germany is required for non‑EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.